Senior IP Telephony Engineer

🕒 April 11

🏄 California, Florida, +2 more states – Remote

🏄 California – Remote 🐊 Florida – Remote 🗽 New York – Remote 🤠 Texas – Remote

💵 $130.4k - $142.4k / year

⏰ Full Time

🟠 Senior

👷🏻‍♀️ Engineer

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First American

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

Real Estate • Finance • Enterprise

First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

📋 Description

• Own L3 escalation and root cause analysis for complex voice and contact center incidents. • Engineer and support SIP trunks, SBCs/voice gateways (e.g., CUBE, Ribbon, AudioCodes), dial plans, and carrier integrations. • Lead or materially contribute to migration efforts from legacy PBX/Avaya to modern VoIP/cloud platforms. • Design and maintain high availability and disaster recovery strategies for voice systems. • Support contact center telephony routing, time-of-day/holiday changes, and call delivery troubleshooting. • Partner with LAN/WAN teams to ensure QoS, segmentation, and real-time traffic optimization. • Implement secure voice architecture including SIP security, certificate management, and toll fraud prevention. • Interface with vendors and carriers for escalations and service changes while reducing third-party dependency. • Participate in on-call rotation and after-hours maintenance as required.

🎯 Requirements

• 6–10+ years of progressive enterprise voice/telephony engineering experience. • Experience supporting legacy PBX/Avaya environments. • Strong hands-on SIP troubleshooting and call flow analysis (signaling and media). • Experience with SBCs and carrier SIP trunk integrations. • Strong understanding of networking fundamentals impacting VoIP (QoS, routing, switching, firewall/NAT). • CCNA required; CCNP Collaboration or Enterprise preferred (or equivalent experience). • Automation/scripting exposure (PowerShell, APIs) is a plus.

🏖️ Benefits

• medical • dental • vision • 401k • PTO/paid sick leave • employee stock purchase plan