BPS Operations Processing Agent – Call Center

🕒 May 13

🏈 Alabama, Ohio, +1 more states – Remote

🏈 Alabama – Remote 🏈 Ohio – Remote 🧀 Wisconsin – Remote

💵 $15 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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FIS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

💳 Fintech

💸 Finance

🏦 Banking

Fintech • Finance • Banking

FIS is a leading provider of technology solutions for financial institutions, businesses, and governments worldwide. It offers a comprehensive suite of banking, lending, and payment solutions designed to help entities thrive in the digital age. FIS focuses on providing advanced solutions that improve efficiencies, reduce costs, and enhance customer satisfaction by offering services such as digital banking, automated finance, wealth management, and payment processing. With its expertise in fintech, FIS powers the global economy by ensuring secure and efficient money management throughout its lifecycle, from storage and transfer to investment and compliance.

📋 Description

• Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards • Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures • Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas • Maintain detailed and current knowledge of the company's/assigned client's products and services • Analyze customer service needs for communication to service and technical departments, when applicable • Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients • Provides standardized or scripted responses by utilizing basic user-friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes. • Enters required data into client provided systems and databases • Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution • Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries

🎯 Requirements

• Strongly preferred at least 6 months of call center experience within the last 2 years • High School Diploma or Equivalent • Ability and flexibility to work hours as assigned, we are a 24/7 Call Center • This position requires all work shift availability, including days, nights and weekends • This position requires you to be on camera during training and other times as deemed necessary by your supervisor • Your internet router / modem must be in close proximity to your desk / workstation area, as we will require you to hardwire into the back of the router / modem via an ethernet cable on day 1 of training • No wireless internet providers or routers can be used • All equipment will be provided.

🏖️ Benefits

• Opportunities to make an impact in fintech • Personal and professional learning • Inclusive, diverse work environment • Resources to give back to your community • Competitive salary and benefits