Contact Center Trainer

🕒 May 12

🏄 California – Remote

🏄 California – Remote

💵 $30 - $33 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

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The Travel Corporation

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1920

👥 B2C

B2C

The Travel Corporation is a global travel and tourism company committed to providing transformative travel experiences. With a passion for exploring the world, the company offers a variety of travel styles and destinations, from guided luxury tours to tailor-made adventures. Their focus on sustainability is evident through initiatives like the TreadRight Foundation, which works to make travel a positive force for good by addressing impacts on the planet, people, and wildlife. As a family of brands, The Travel Corporation aims to fulfill the human urge for connection and learning through travel, while adhering to a sustainability strategy aligned with the UN Global Goals.

📋 Description

• Deliver engaging and impactful learning experiences that build employee capability, confidence, and performance across all brands. • Design, update, and deliver new-hire and ongoing training programs that immerse employees in brand culture, products, and systems. • Deliver product training for new launches using creative, interactive methods to drive engagement and knowledge retention. • Create and maintain a monthly training calendar with clear class descriptions for employees and managers. • Partner with leaders to identify capability gaps and deliver targeted development that supports performance excellence. • Collaborate with managers to assess training needs, uphold performance standards, and deliver focused development opportunities. • Track training impact and provide actionable insights on employee performance and progression. • Support professional development initiatives across all brands and contribute to special training projects. • Develop accessible, engaging digital learning solutions that support continuous development and scalable training delivery. • Create and maintain online learning content using Litmos and Articulate, ensuring materials are current, interactive, and effective. • Communicate training updates and share resources through Viva Engage and other internal platforms. • Foster a positive and engaging learning environment that strengthens connection, confidence, and brand advocacy. • Act as a brand ambassador for new hires, creating an engaging and supportive onboarding experience from day one. • Occasionally support Contact Center operations by handling service interactions to stay connected to team workflows and customer needs.

🎯 Requirements

• At least one year of experience in training, facilitation, learning & development, or coaching role. • Proven experience delivering instructor-led and/or virtual training programs in a fast-paced operational environment. • Strong communication, presentation, and facilitation skills. • Ability to engage diverse audiences with creativity, patience, and professionalism. • Proven ability to manage multiple priorities with flexibility and composure in a fast-paced environment. • Experience in a reservations, training, or contact center role within travel or hospitality. • Working knowledge of TTC brands and products. • Advanced proficiency with Microsoft 365 including MS Teams. • Advanced proficiency with data presentation tools and webinar platforms. • Experience using key systems such as Tropics, Genesys, and Salesforce.

🏖️ Benefits

• Health insurance • Paid time off • Flexible work arrangements • Professional development opportunities