Customer Success Manager

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🕒 April 24

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Fitt City

WebsiteLinkedInAll Job Openings

51 - 200 employees

Fitt is a website and mobile app that connects people with health and fitness experiences and businesses and business owners with a key audience of active, health-minded consumers. See more at http://fitt.app

📋 Description

• Own the full partner lifecycle: onboarding, adoption, engagement, renewal, and expansion • Serve as the primary point of contact and trusted advisor for B2B partners • Lead regular check-ins and quarterly business reviews (QBRs) to align on goals, KPIs, and value delivered • Develop and monitor customer health metrics; proactively identify and mitigate risk • Drive retention and expansion through strong relationship management and performance insights • Track account performance and communicate key trends and opportunities to leadership • Manage and provide oversight to an offshore resource supporting partner operations and customer support • Maintain clean account documentation, success plans, and internal trackers • Build scalable playbooks, templates, and processes to improve efficiency and consistency • Partner with Product, Operations, Marketing, and Clinical teams to resolve issues and improve the customer experience • Share customer feedback internally and advocate for improvements that drive retention and growth • Support development of partner-facing enablement and marketing resources (e.g., onboarding materials, training decks, case studies)

🎯 Requirements

• 3–5+ years in Customer Success, Account Management, or a related role • Experience managing B2B accounts with structured QBRs and executive stakeholders • Strong analytical skills with experience using CRMs and reporting tools (e.g., HubSpot, Salesforce, Looker, Zoho) • Excellent communication and stakeholder management skills • Highly organized with strong attention to detail and ability to manage multiple priorities • Comfortable operating in a fast-paced, ambiguous startup environment

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development