Customer Support Representative

🔥 4 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $14 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Five Star Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

✈️ Travel

🛡️ Insurance

Healthcare • Travel • Insurance

Five Star Solutions is a global outsourced customer experience (CX) and contact center services provider that combines experienced agents with CX technology and intelligent automation to deliver secure, compliant, human-centered support. The company offers customer care, technical support, dispatch, data entry, business continuity, and AI self-service across onshore, nearshore, and offshore centers, and specializes in regulated environments with SOC 2, PCI, and HIPAA-aligned workflows. Five Star serves industries such as healthcare, fintech, retail, travel, government, and insurance, positioning itself as an enterprise CX partner for organizations seeking scalable, secure, and compliant BPO and digital CX solutions.

📋 Description

• Assist customers with membership questions and account management. • Follow approved client scripts to present retention offers and attempt to save memberships before processing cancellations. • Process cancellation requests using one of two CRM systems based on the customer's location. • Navigate multiple CRM systems to review account history, transactions, and previous actions. • Update customer information and maintain accurate account records. • Complete and submit claim forms to appropriate locations. • Create and manage family membership plans. • Schedule services for customers at participating locations. • Add or remove vehicles from customer accounts. • Submit messages to locations regarding missing vehicle information, customer complaints, or service concerns. • Guide customers through their online account portals. • Send promotional coupons and submit refund requests to corporate offices when appropriate. • Locate equipment and location information using internal resources and approved scripts. • Stay current on company services, policies, and frequent updates.

🎯 Requirements

• 1 year of prior call center, office, or customer service experience required • Strong customer service and communication skills. • Comfortable working in multiple computer systems simultaneously. • Ability to learn and navigate various CRM platforms. • Excellent attention to detail and organizational skills. • Ability to adapt quickly to changing processes and policies. • Strong problem-solving skills and a positive attitude.

🏖️ Benefits

• Paid Training - typically 1 week in length from 9:00am-5:00pm Mon-Fri (EST) • Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days • Shift differential (extra $1/hr nights & wkds)