Deal Desk Analyst

🕒 April 22

🇺🇸 United States – Remote

💵 $52.2k - $137.7k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Analyst

🚫👨‍🎓 No degree required

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Five9

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

Five9 is a leading provider of cloud contact center software, recognized as a leader in the Gartner Magic Quadrant for CCaaS. The company offers comprehensive tools for automating workflows and enhancing customer engagement through AI-driven solutions. Its platform integrates CRM and UC systems to provide seamless agent and customer experiences across various channels, such as voice, email, chat, and SMS. Five9 empowers businesses to elevate customer satisfaction and drive business results by delivering personalized and efficient customer service solutions.

📋 Description

• Act as a sales-facing subject matter expert on process, policy, and pricing related matters • Assist sales teams in creating and positioning complex orders • Act as liaison between sales and other key stakeholders involved in the deal structuring process (e.g. Sales Operations, Finance, Order Management, Legal, Product Marketing, etc.) • Partner with sales to ensure opportunities are properly created and tracked in Salesforce including stage, probability, booking amount, and various other required fields • Process and manage order fulfillments in Salesforce in accordance with executed contracts and orders • Anticipate problems and initiate actions to ensure customer orders are processed timely and efficiently • Ability to read and interpret business terms and conditions • Act as a system power user for all SFDC and answer questions before escalating for assistance • Drive business process improvements and initiatives; support best practice efforts in the Quote to Cash processes • Continuously improve our ability to respond to the needs of Sales, Partners, and Customers • Active involvement and support for special projects as needed • Help ensure Best Practices are being implemented

🎯 Requirements

• Minimum 2+ years of experience supporting Sales organizations in a fast-paced environment • Excellent communications skills both verbal and written • Solid knowledge of sales processes and methodologies • Strong attention to detail, highly organized with the ability to manage multi-tasks effectively • Demonstrated experience collaboration between finance, legal, sales and other cross-functional teams to help frame and price customer quotes • Proficiency in Salesforce.com and CPQ tools • Experience working in a fast-changing environment that requires results-oriented decision making. Out of the box thinker and ability to think creatively to solve problems.

🏖️ Benefits

• Health, dental, and vision coverage, beginning on the first day of employment. • Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. • Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. • Generous employee stock purchase plan. • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.