Engineering Operations Manager

🔥 0 minutes ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

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Five9

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

Five9 is a leading provider of cloud contact center software, recognized as a leader in the Gartner Magic Quadrant for CCaaS. The company offers comprehensive tools for automating workflows and enhancing customer engagement through AI-driven solutions. Its platform integrates CRM and UC systems to provide seamless agent and customer experiences across various channels, such as voice, email, chat, and SMS. Five9 empowers businesses to elevate customer satisfaction and drive business results by delivering personalized and efficient customer service solutions.

📋 Description

• Own the roadmap and architecture for Jira, Confluence, Jellyfish, and future engineering tools. • Push configuration and administration work toward automation and self-service. • Build and maintain integrations between engineering systems using REST APIs, webhooks, and scripting. • Direct and evaluate AI-assisted SDLC work, including prompt and spec writing, output evaluation, and connector or tool development. • Serve as technical lead and review point for the Jr Developer, Engineering Operations role. • Turn Jira and Jellyfish data into reliable metrics and executive-ready reporting. • Maintain roadmap-to-delivery mapping, including Initiatives, Features, confidence ratings, and SME verification. • Support program and release management with tooling, data, and process guidance across the SDLC. • Define and enforce consistent tool usage patterns across engineering, product, and TPgM teams. • Partner with engineering and product leadership to reduce friction in day-to-day workflows. • Provide technical direction, code and configuration review, and skill development for junior team members.

🎯 Requirements

• Bachelor’s degree in Computer Science or related field, or equivalent experience. • 4+ years of experience in engineering operations, tooling, integrations, or process management. • Working proficiency in Python and REST API integration patterns: auth flows, pagination, rate limits, retry logic. • Git and PR-based workflow. • Practical experience using an LLM as a working tool, including where it fails. • Strong written communication spanning executive narrative and technical writing (specs, prompts, evaluation criteria). • Demonstrated ability to mentor or provide technical guidance to less experienced team members. • Strong analytical and problem-solving skills with high attention to detail. • Self-starter, comfortable operating without an established right answer.

🏖️ Benefits

• Inclusive environment and diversity commitment • Reasonable accommodations for qualified individuals with disabilities throughout the application and interview process

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