Senior Manager, Network and Infrastructure Reliability

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Five9

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

Five9 is a leading provider of cloud contact center software, recognized as a leader in the Gartner Magic Quadrant for CCaaS. The company offers comprehensive tools for automating workflows and enhancing customer engagement through AI-driven solutions. Its platform integrates CRM and UC systems to provide seamless agent and customer experiences across various channels, such as voice, email, chat, and SMS. Five9 empowers businesses to elevate customer satisfaction and drive business results by delivering personalized and efficient customer service solutions.

📋 Description

• Manage the Network & Infrastructure team, ensuring operational excellence. • Stabilize daily operations and assess existing talent in the team. • Implement modernization efforts and automate network operations. • Serve as a player-coach to the engineering team, mentoring and setting operational standards. • Deliver team skills assessment and tactical execution plans to transition to infrastructure/network-as-code. • Ensure key engineering hires are onboarded successfully, with cross-training opportunities for existing team members. • Oversee early modernization wins in production, ensuring fair workload distribution across the team.

🎯 Requirements

• 7+ years of experience in network/infrastructure engineering, with 3+ years directly managing engineering teams in mission-critical, multi-DC production environments. • Deep technical background in modern DC networking, including OSPF, EVPN, VXLAN, Cisco Nexus, and NX-OS. • Experience managing infrastructure in a hybrid cloud environment, with a strong focus on supporting GCP workloads. • Proven success guiding teams to build and adopt network automation and IaC using tools such as Ansible, Terraform, Python, Git, and CI/CD pipelines. • Hands-on experience modernizing legacy environments by introducing configuration management, drift detection, and policy-based operations where they didn’t exist before. • Strong understanding of network and infrastructure observability using tools such as ThousandEyes, Grafana, Loki, NetFlow, and Netscout to achieve a "single pane of glass" for system health. • Experience supporting the underlying infrastructure needs of Kubernetes, AI, and GPU workloads. • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent professional experience).

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development