Senior Technical Program Manager

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Five9

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

Five9 is a leading provider of cloud contact center software, recognized as a leader in the Gartner Magic Quadrant for CCaaS. The company offers comprehensive tools for automating workflows and enhancing customer engagement through AI-driven solutions. Its platform integrates CRM and UC systems to provide seamless agent and customer experiences across various channels, such as voice, email, chat, and SMS. Five9 empowers businesses to elevate customer satisfaction and drive business results by delivering personalized and efficient customer service solutions.

📋 Description

• Drive and deliver multiple complex programs simultaneously across the Five9 organization. • Own the program, anticipate, and mitigate risks whilst balancing business needs against technical constraints. • Build strong relationships between the Product Engineering applications/services, Product Management, and various Business Operations, Finance, and Executives. • Ensure high quality deliveries and increase team productivity to implement strategy and execution. • Manage a portfolio of cross-functional initiatives, surfacing dependencies, mitigating risks, and ensuring outcomes align with company OKRs. • Drive program execution and measurable performance.

🎯 Requirements

• 7+ years of Technical Program Management experience in a related industry. • A bachelor’s degree in engineering, Computer Science or equivalent. • Exceptional written and verbal communication. • A proven track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on initiatives. • Thorough understanding of software development lifecycle from conception to delivery. • Experience working with cloud-based technologies (AWS/GCP preferred). • Experience managing programs across cross functional teams, building processes, and coordinating release schedules. • PMP, Prince2, CSM, or equivalent.

🏖️ Benefits

• Health insurance • Professional development opportunities