Five9
SaaS • Artificial Intelligence • Telecommunications
Five9 is a leading provider of cloud contact center software, recognized as a leader in the Gartner Magic Quadrant for CCaaS. The company offers comprehensive tools for automating workflows and enhancing customer engagement through AI-driven solutions. Its platform integrates CRM and UC systems to provide seamless agent and customer experiences across various channels, such as voice, email, chat, and SMS. Five9 empowers businesses to elevate customer satisfaction and drive business results by delivering personalized and efficient customer service solutions.
Software Engineer II – VoIP
Job not on LinkedIn
October 22
Five9
SaaS • Artificial Intelligence • Telecommunications
Five9 is a leading provider of cloud contact center software, recognized as a leader in the Gartner Magic Quadrant for CCaaS. The company offers comprehensive tools for automating workflows and enhancing customer engagement through AI-driven solutions. Its platform integrates CRM and UC systems to provide seamless agent and customer experiences across various channels, such as voice, email, chat, and SMS. Five9 empowers businesses to elevate customer satisfaction and drive business results by delivering personalized and efficient customer service solutions.
📋 Description
• Work as part of an agile team to design and develop a scalable, highly available global voice platform. • Apply performance and scalability principles in software development. • Collaborate with Product Managers, Architects, Engineering Leads, and QA Engineers to deliver robust solutions. • Mentor and guide junior developers to foster a culture of technical excellence. • Participate in code reviews and contribute to continuous improvement initiatives.
🎯 Requirements
• 5+ years of experience in software development and VOIP system troubleshooting. • Strong understanding of WebRTC (in browsers) and/or SIP signalling. • Expertise in JavaScript, with at least 2 years of hands-on experience in either C++ or Java. • Experience with debugging, audio media analysis, and use of troubleshooting tools. • Proven experience in solving complex technical problems within distributed systems. • Familiarity with Agile/Scrum methodologies. • Strong ownership mindset, proactive attitude, and excellent communication skills. • Bachelor’s degree (or higher) in Computer Science, Engineering, or a related field.
🏖️ Benefits
• This position requires on-call availability as part of the support rotation.
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