Five9
SaaS • Artificial Intelligence • Telecommunications
Five9 is a leading provider of cloud contact center software, recognized as a leader in the Gartner Magic Quadrant for CCaaS. The company offers comprehensive tools for automating workflows and enhancing customer engagement through AI-driven solutions. Its platform integrates CRM and UC systems to provide seamless agent and customer experiences across various channels, such as voice, email, chat, and SMS. Five9 empowers businesses to elevate customer satisfaction and drive business results by delivering personalized and efficient customer service solutions.
Staff Software Engineer
May 22
Azure
Cloud
Google Cloud Platform
Java
JavaScript
Kubernetes
Laravel
MongoDB
MySQL
NoSQL
PHP
Python
React
Redis
Spring Boot
SpringBoot
SQL
VoIP
Vue.js
Five9
SaaS • Artificial Intelligence • Telecommunications
Five9 is a leading provider of cloud contact center software, recognized as a leader in the Gartner Magic Quadrant for CCaaS. The company offers comprehensive tools for automating workflows and enhancing customer engagement through AI-driven solutions. Its platform integrates CRM and UC systems to provide seamless agent and customer experiences across various channels, such as voice, email, chat, and SMS. Five9 empowers businesses to elevate customer satisfaction and drive business results by delivering personalized and efficient customer service solutions.
📋 Description
• Join us in bringing joy to customer experience. • Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. • The role of a Staff Software Engineer in the R&D AI Automation Team is to design, develop, and maintain the software solution (Studio). • The engineer's responsibilities include software design and development, testing and documentation across our backend, front-end and interaction management platforms to deliver end-to-end features. • Work with product owners and designers to expand the feature set and create high-quality user interfaces. • Take operational responsibility for the performance and quality of services owned by your team, potentially including taking part in an on-call rotation.
🎯 Requirements
• Highly proficient in a variety of programming languages, including but not limited to PHP, Javascript, Python or others as required. • Expertise in server-side technologies, databases (SQL and NoSQL), and back-end frameworks like PHP/Laravel framework. • Strong experience with web development technologies such as HTML, CSS, JavaScript, and modern front-end frameworks like Vue.js or React. • Awareness of web security best practices and the ability to implement security measures to protect applications and data. • Ability to deploy and monitor applications in production along with diagnosing of any technical issues. • A portfolio of past projects showcasing architecture, design and full-stack development skills. • Ability to work independently and as part of a collaborative team. • Strong commitment to delivering high-quality code and solutions on time and within scope. • Bachelor’s degree (or equivalent) in relevant discipline. • Desirable: Experience with Java/SpringBoot. • Experience with multi-tenanted systems. • Expertise with Sharding in Mysql, Redis and Mongodb is highly advantageous. • Experience with Contact Centre, IVR, Virtual Agents, VoIP and telecommunications service providers is advantageous. • Experience with Google Cloud Platform, Kubernetes, and CI/CD.
🏖️ Benefits
• Five9 Shares • Bonus Scheme • Employee referral program • Employee Assistance Program • Flu Vaccinations
Apply Now