Billing Analyst

🕒 April 21

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Fivetran

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💰 $565M Series D on 2021-09

Data Integration • Technology • Cloud Computing

Fivetran is a company that focuses on simplifying the process of data integration by providing automated data connectors that sync data from different sources into data warehouses, enabling seamless analytics and insights. Using a streamlined, fully-managed approach, Fivetran helps businesses consolidate their data infrastructure to ensure consistent data availability and reliability.

📋 Description

• Execute daily billing cycles and ensure timely generation, distribution and correction of invoices in the ERP. • Process standard billing adjustments, credit/debit memos and chargebacks under L4 guidance; maintain accurate billing logs and audit trails. • Apply high volumes of customer payments (electronic, wire, checks) and reconcile payments to invoices and bank statements. • Monitor and resolve unapplied cash, short payments and basic escalation items on a daily basis to maintain AR sub-ledger accuracy. • Support periodic reconciliations and provide documentation for month-end close activities. • Perform outbound collections activities at the L3 level: send dunning notices, follow up on overdue balances and update AR aging notes. • Serve as the first point of contact for standard customer billing/payment queries; resolve routine issues and escalate complex disputes to the L4 Analyst. • Participate in User Acceptance Testing (UAT) for SFDC/NetSuite and related system updates by executing assigned test scripts and logging defects. • Assist in drafting and updating Standard Operating Procedures (SOPs), runbooks and training materials to support operational continuity. • Learn and adopt new system enhancements and workflow improvements to increase processing speed and accuracy. • Communicate daily status and updates to the L4 Analyst and ensure handoffs are documented.

🎯 Requirements

• 1–3 years’ hands-on experience in billing, accounts receivable, cash application or collections (shared services / corporate finance a plus). • Basic familiarity with ERP systems (NetSuite, SAP, Oracle or similar) and strong proficiency in Google Sheets / Excel (vlookups, pivot tables, basic formulas). • Clear written and verbal communication skills for professional customer interactions and cross-functional collaboration. • Strong attention to detail, a bias for accuracy in high-volume tasks, and a desire to learn complex financial workflows. • Comfortable executing test scripts and documenting system defects for finance systems.

🏖️ Benefits

• 100% employer-paid medical insurance* • Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off • RSU stock grants* • Professional development and training opportunities • Company virtual happy hours, free food, and fun team-building activities • Monthly cell phone stipend • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.