IT Operations Analyst – Late Shift

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Fixify

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Artificial Intelligence • SaaS • Enterprise

Fixify is an AI-assisted help desk platform that combines cutting-edge technology with personalized human support to enhance IT service management. It streamlines ticket categorization, provides real-time performance metrics, and offers insightful dashboards, enabling teams to optimize their efficiency and focus on strategic tasks. With features like sentiment analysis and workflow customization, Fixify ensures a responsive and tailored approach to IT help desk solutions.

📋 Description

• Deliver prompt, high-quality technical support to end users — diagnosing and resolving issues across productivity tools, operating systems, and identity and access management. • Communicate clearly and professionally with customers through every interaction, including the complicated ones. • Collaborate with Engineering to develop and improve IT automation workflows that reduce manual work over time. • Participate in shift rotations as part of a 24/7/365 support operation.

🎯 Requirements

• 2+ years of experience in an IT support role. • Working knowledge of productivity tools, including Google Workspace, Microsoft 365, and Slack — and the ability to troubleshoot and explain them to others. • Working knowledge of Windows and macOS for diagnosing and resolving common issues. • Working knowledge of help desk and ticketing systems, including tools like Jira, ServiceNow, and Freshdesk. • Working knowledge of identity and access management practices and tools. • Working knowledge of TCP/IP and common network protocols, with the ability to address typical network issues. • Familiarity with Mobile Device Management platforms — experience with JAMF is a plus. • Clear written and verbal communication skills; you can explain technical issues to non-technical people without making them feel small. • Strong instincts for prioritisation and decision-making when multiple things need attention at once. • A collaborative working style — you're effective across teams, time zones, and org boundaries.

🏖️ Benefits

• Flexible work environment: 100% remote with flexible core working hours • Time to recharge: Unlimited PTO plus 12 paid federal holidays • Connectivity stipend: $150 monthly to support cell phone, internet, or equipment expenses • Retirement: Participation in our 401(k) program • Equity: Option grants to purchase shares through Fixify's equity program • Health insurance: Medical, dental, and vision coverage with 100% of your deductible covered by Fixify • Parental leave: Paid parental leave for birth, adoption, or surrogacy