CX Ops Manager

🔥 12 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

INNERGY

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

☁️ SaaS

🤝 B2B

💰 $44M Private Equity Round - Innergy on 2024-07

SaaS • B2B

<INNERGY> is a cloud-based SaaS platform providing integrated ERP and 3D CAD/CAM software tailored to custom woodworking and architectural millwork businesses. The software covers estimating, job costing, production scheduling, collaboration from design through installation, benchmarking, and education to help shops manage margins, increase throughput, and scale operations. INNERGY emphasizes industry-specific workflows and implementation support for B2B customers in the custom woodworking sector.

📋 Description

• Build the RevOps roadmap and run the initiatives that move strategy forward, from OKR design to investment recommendations. • Own revenue forecasting across new business, renewals, and expansion. • Prioritize the system and process work that takes friction out of the buyer journey. • Build the models behind unit economics, LTV:CAC, payback periods, and the ROI of every GTM bet we make. • Track ARR, MRR, churn, net revenue retention (NRR), and expansion revenue. • Surface trends and anomalies before anyone asks. • Drive annual planning and QBRs with scenario modeling and board-ready analysis leadership actually uses. • Keep billing, subscription data in SaaSgrid, and the CRM aligned so revenue is reported accurately the first time. • Build the customer health scoring framework that flags risk and expansion opportunities early. • Define and track the onboarding metrics that matter: time-to-value, completion rates, early adoption signals. • Run the renewal operations calendar. • Own the HubSpot instance: pipeline configuration, custom properties, workflow automation, data governance. • Manage the integrations to SaaSgrid, ZoomInfo, BI tools, and finance systems so we operate on one source of truth. • Build the dashboards and reports Sales, Marketing, and CS leadership rely on daily. • Track attainment across Sales and CS, and bring leadership concrete recommendations on how to scale what's working. • Run experiments. Inform marketing investments. Lead market intelligence work. Measure cross-functional projects with Sales, Marketing, Product, Engineering, and BD so we know what's actually moving the number.

🎯 Requirements

• 5 to 8+ years in Revenue Operations, Sales Operations, or Finance inside a SaaS B2B company. • Real fluency in financial operations: ARR/MRR reporting, churn analysis, renewal forecasting, unit economics modeling. • Hands-on customer success ops experience: health scoring, onboarding metrics, renewal workflows, playbook execution. • Deep HubSpot expertise across pipeline configuration, custom objects, workflow automation, reporting, and integrations. HubSpot certifications are a strong plus. • Strong analytical and modeling chops. Advanced Excel or Google Sheets is the floor. SQL is preferred. BI tool experience (Tableau, Looker, or equivalent) is strongly preferred. • Experience with SaaSgrid or a comparable subscription management and revenue intelligence platform. • A track record of partnering closely with Sales, Marketing, CS, Product, and Finance leadership. • Nice to Have High-growth SaaS startup or scale-up experience (Series A through C).

🏖️ Benefits

• All your information will be kept confidential according to EEO guidelines. • Accessibility & Work Environment: INNERGY is committed to fostering an inclusive and accessible workplace. We support reasonable adjustments for individuals with disabilities in accordance with applicable laws. If you require any accommodations during the recruitment process or in your role, please let us know. • We prioritize employee wellbeing, flexibility, and a safe, supportive work environment across all regions. • Equal Opportunity Employer: INNERGY is an Equal Opportunity Employer that values diversity at every level of the organization. We are committed to creating a workplace free from discrimination and harassment. All qualified applicants will be considered without regard to race, color, religion, sex, age, sexual orientation, pregnancy, gender identity or expression, national origin, disability, veteran status, or any other protected characteristic under applicable law.