Customer Success Manager

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🕒 May 19

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Flai

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

Flai is an AI-powered platform for fast, accurate classification and processing of large LiDAR and point-cloud datasets. It provides pre-trained and custom AI classifiers, a modular processing toolkit (40+ processors) to generate raster and vector deliverables, an online 3D viewer, and flexible deployment as a SaaS web app or self-hosted solution. Flai targets UAV/aerial and mobile surveying workflows for industries like forestry, powerline inspection, mining and wide-area mapping to turn unstructured LiDAR into actionable insights with minimal manual effort.

📋 Description

• Own onboarding and rollout: Lead implementations from kickoff to go-live across single rooftops and groups. Coordinate timelines, integrations, training, and launch checklists. • Drive adoption and outcomes: Ensure dealerships actually use Flai daily and see measurable impact (missed-call capture, appointment set rate, response time, show rate, retention, etc.). • Be the quarterback for the account: Build strong relationships with decision makers and day-to-day champions (GM, GSM, Fixed Ops Director, Service Manager, BDC Manager). • Run the operating cadence: Set up weekly check-ins, launch reviews, and QBRs. Create accountability around actions, metrics, and next steps. • Handle escalations like an operator: Triage issues fast, coordinate with product/engineering, communicate clearly, and keep trust high when something breaks. • Build the CS machine: Create repeatable playbooks for onboarding, training, renewals, expansion, and support handoffs. Help define what "good" looks like across a portfolio. • Renew and expand: Own retention and expansion motions (multi-rooftop rollouts, adding use cases, increasing volume). Identify growth opportunities and partner with sales when needed. • Close the product feedback loop: Translate dealership reality into crisp product feedback. Spot patterns, propose fixes, and help prioritize what matters most.

🎯 Requirements

• Proven Customer Success Execution: Experience owning a book of business and driving adoption/retention in a fast-moving environment. • Sharp Communication: Clear, confident, and organized with dealers. Strong at leading calls, training teams, and writing clean follow-ups. • Operational Discipline: Strong CRM hygiene, notes, tasks, and consistent account plans. You run a tight ship. • High Ownership: You don't wait for instructions. You identify problems, propose solutions, and drive outcomes. • Comfort with ambiguity: You can build the plane while flying it. Founding role means process + execution at the same time. • Nice to Have • Experience with dealer tech ecosystems (DMS/CRM/schedulers, call tracking, BDC workflows) • Experience scaling onboarding across multi-rooftop groups • Comfort with light technical coordination (integrations, data mapping, troubleshooting) • Experience with QBRs tied to dealership KPIs (RO count, appointments, CSI, retention)

🏖️ Benefits

• $85K-$135K OTE depending on experience • Equity • Full benefits including medical, dental, and vision • Flexible PTO • Small, high-trust team where your work has real impact from day one