Customer Service, Customer Advisor – Support & Sales

🕒 March 16

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flaixible GmbH

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

🤝 B2B

🏢 Enterprise

B2B • Enterprise

<flaixible GmbH> Flaixible is a young, dynamic company specializing in outsourced customer service, workforce management, process optimization, and software development/consulting. With over 10 years of experience, they offer flexible staffing models, messaging expertise, and specialized software solutions to digitize and automate client IT systems and customer processes, aiming to raise customer satisfaction and operational efficiency.

📋 Description

• Customer care and communication: First point of contact for existing customers of Deutsche Telekom and Vodafone • Advice & support: Answer questions, resolve issues and delight customers — transparently, always service-oriented, with an eye for sales opportunities • Value-added sales: Whether by optimizing contracts or closing new agreements, you provide sustainable, pressure-free advice aimed at long-term customer satisfaction • Multichannel communication: Whether via chat, email or phone — you communicate professionally, courteously and clearly

🎯 Requirements

• Strong communication skills, empathy & helpfulness: You recognize what customers need and find tailored solutions • Reliability & self-organization: You stay on top of things and work dependably even under pressure • Language skills: Excellent German language skills, both spoken and written, are essential for this role • Experience? Not required! Motivation matters most!

🏖️ Benefits

• Secure position in a growing company with a permanent contract • Pleasant working environment with team spirit, a relaxed atmosphere and positive morale • Comprehensive onboarding: Structured, paid training to ensure you start well prepared • Hybrid working after the probationary period for greater flexibility • Attractive perks such as a subsidy for the Deutschlandticket (regional transit pass), employee discounts, snacks & drinks, and much more!