Customer Care Supervisor

Job not on LinkedIn

April 6

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Flex Technology Group

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Enterprise • Hardware • eCommerce

Flex Technology Group is the largest brand-neutral managed print services provider with a nationwide footprint across the United States. The company offers a comprehensive range of managed print services, including production print, workflow optimization, and print security solutions. Flex Technology Group is known for its unbiased analyses and custom solutions tailored to improve operational efficiencies in various industries such as AEC (Architecture, Engineering, and Construction), education, healthcare, legal, manufacturing, and retail, among others. They integrate proprietary technology for full visibility, predictability, and control in print environments, and cater to both small and large organizations, as well as various sectors including non-profits and government organizations.

501 - 1000 employees

🏢 Enterprise

🔧 Hardware

🛍️ eCommerce

📋 Description

• You will support Customer Care Agent team members daily workflow. • Resolve customer questions or complaints. • Assist in developing programs and procedures to enhance productivity and performance. • Create and maintain a suitable work environment from home (if applicable). • Ensure the Customer Care team is meeting their daily goals on ageing service calls. • Provide timely updates to customer and vendors. • Monitor team performance and provide coaching.

🎯 Requirements

• Strong understanding of the roles and responsibilities of the Service Operations Team • Positive, professional attitude and a team player • 2+ years Industry Experience, preferred • 2+ years Call Center Experience, preferred • Strong Oral and Written Communication Skills • Superior Customer Service Skills • Employee Training Experience • Intermediate computer knowledge, especially in Microsoft Office programs and in desktop technology • High School Diploma or equivalent G.E.D.