Admission Operations Associate

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Flourish Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🧘 Wellness

🌍 Social Impact

💰 Seed on 2022-02

Wellness • Social Impact

Flourish Health is a mission-driven mental health care organization focused on early intervention and sustained recovery for adolescents and young adults with serious mental illnesses. The company provides clinical services, care guides, and remote/hybrid therapy and support roles aimed at improving access to evidence-based treatment and family-centered care. Flourish emphasizes preventing long-term suffering by expanding access to effective mental health care and supporting families through coordinated patient care and guidance.

📋 Description

• Manage shared admissions email inboxes and voicemail systems, ensuring timely responses, routing, and follow-up • Serve as a primary administrative point of contact for patients, caregivers, referral sources, and internal team members • Send, collect, track, and organize required admission documents, including informed consents, releases of information (ROIs), guardianship paperwork, pre-intake forms, and other required documentation • Request, receive, upload, and organize medical records and supporting clinical documentation • Create and maintain patient folders, records, and documentation systems in accordance with organizational standards • Ensure patient records are complete, accurate, and appropriately documented prior to clinical appointments • Monitor outstanding documentation requirements and proactively follow up with families, providers, and referral sources as needed • Support appointment scheduling and administrative coordination across the admissions team as needed • Complete data entry and documentation tasks with a high degree of accuracy and attention to detail • Support special projects and administrative needs as assigned

🎯 Requirements

• Bachelor's degree preferred; equivalent experience will be considered • 2+ years of experience in healthcare administration, behavioral health operations, patient access, medical records, customer service, administrative support, or a related field • Strong organizational and project management skills • Exceptional attention to detail and ability to manage high volumes of documentation • Excellent written and verbal communication skills • Experience managing multiple priorities and deadlines simultaneously • Comfort navigating changing workflows in a scaling organization • Experience working with electronic health records, patient management systems, or healthcare technology platforms preferred • Ability to maintain confidentiality and handle sensitive information appropriately • Must be 18 years or older • Attendance at 2+ in-person events per year required

🏖️ Benefits

• 401(k) matching • Home Office Stipend • Paid Time Off • Medical, Dental, and Vision Insurance