Senior Booking Management Specialist

🔥 2 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

FlyAkeed فلاي أكيد

WebsiteLinkedInAll Job Openings

11 - 50 employees

FlyAkeed is a smart travel booking tool for corporates, that solves last-minute availability, and streamlines business travel management processes. It provides the best experience for your employees to easily book in less than a minute while still complying with the company's policies. No more time wasted in back and forth emails and phone calls to your traditional travel agent.Moreover, it offers full transparency through realtime reports for all expenses incurred on the platform by all stakeholders. This allows your accounting team to reconcile instantly with cost centers and trace of approval to ensure clean bookkeeping process and high compliance level.

📋 Description

• Manage and process flight, hotel, and travel-related bookings accurately and efficiently. • Handle complex booking requests, modifications, cancellations, and travel disruptions. • Monitor booking quality, compliance, and operational service standards. • Investigate and resolve booking-related issues and customer escalations. • Ensure adherence to company policies, travel regulations, and supplier requirements. • Collaborate with Customer Experience, Commercial, Product, and Technology teams to improve service delivery. • Identify process improvement opportunities and contribute to automation initiatives. • Support training and onboarding of new team members and share operational best practices. • Maintain accurate booking records and documentation within internal systems. • Prepare operational reports and provide insights on booking trends, challenges, and performance metrics.

🎯 Requirements

• Bachelor's degree in Tourism, Hospitality Management, Business Administration, or a related field. • 3–5 years of experience in travel operations, booking management, or corporate travel services. • Strong knowledge of airline reservation systems, GDS platforms (such as Amadeus, Sabre, or Galileo), and travel industry processes. • Experience handling complex travel itineraries, booking modifications, cancellations, and travel disruptions. • Excellent problem-solving and decision-making skills with a customer-focused mindset. • Strong attention to detail and ability to manage multiple priorities in a fast-paced environment. • Proficiency in data analysis, reporting, and operational performance tracking. • Effective communication and stakeholder management skills. • Ability to work collaboratively across cross-functional teams. • Fluency in English is required; Arabic is a plus.