Client Service Member

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FlyFlat

51 - 200 employees

🚗 Transport

🤝 B2B

☁️ SaaS

Transport • B2B • SaaS

FlyFlat is a travel concierge and booking service that uses proprietary software, vendor relationships, and eleven specialized booking strategies to source deeply discounted international business and first-class flights. The company offers 24/7 white-glove concierge support, enterprise and individual plans (Explorer and Premier), and handles flight bookings, seat selection, loyalty management, hotels and transfers to save busy professionals and companies time and money. FlyFlat targets long-haul premium-cabin travel between major regions and emphasizes time savings, personalized service, and guaranteed discounts for members.

📋 Description

• Search across multiple booking strategies: award travel, loyalty program redemptions • Identify the best available options for each client • Build polished, well-structured quotes • Maintain proactive communication throughout the process • Escalate high-complexity requests to Team Lead

🎯 Requirements

• 2+ years in travel operations, luxury hospitality, or high-touch client service • Hands-on Sabre GDS experience is mandatory for this role. • Excellent written communication • Strong attention to accuracy • Ability to manage multiple client requests

🏖️ Benefits

• Travel perks: Access to Ascend at-cost booking for personal travel • Clear career path with merit-based progression • Performance-based salary increases and bonuses tied to KPI achievement • Global collaboration with talented teams

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