Client Service Member

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FlyFlat

51 - 200 employees

🚗 Transport

🤝 B2B

☁️ SaaS

Transport • B2B • SaaS

FlyFlat is a travel concierge and booking service that uses proprietary software, vendor relationships, and eleven specialized booking strategies to source deeply discounted international business and first-class flights. The company offers 24/7 white-glove concierge support, enterprise and individual plans (Explorer and Premier), and handles flight bookings, seat selection, loyalty management, hotels and transfers to save busy professionals and companies time and money. FlyFlat targets long-haul premium-cabin travel between major regions and emphasizes time savings, personalized service, and guaranteed discounts for members.

📋 Description

• Execute searches across multiple booking strategies • Identify the best available options for each client • Build polished, well-structured quotes • Deliver quotes within SLA targets • Maintain proactive, high-touch communication throughout the search and booking process • Ensure seamless handovers to the Ticketing and Trip Fulfillment teams

🎯 Requirements

• 2+ years in travel operations, luxury hospitality, or high-touch client service • Hands-on Sabre GDS experience is mandatory for this role • Excellent written communication • Strong attention to accuracy • Ability to manage multiple client requests simultaneously • A collaborative mindset

🏖️ Benefits

• Travel perks: Access to Ascend at-cost booking for personal travel • Clear career path with merit-based progression • Performance-based salary increases and bonuses tied to KPI achievement • Global collaboration with talented teams

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