Ticketing Team Member – Latin America

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FlyFlat

WebsiteLinkedInAll Job Openings

51 - 200 employees

🚗 Transport

🤝 B2B

☁️ SaaS

Transport • B2B • SaaS

FlyFlat is a travel concierge and booking service that uses proprietary software, vendor relationships, and eleven specialized booking strategies to source deeply discounted international business and first-class flights. The company offers 24/7 white-glove concierge support, enterprise and individual plans (Explorer and Premier), and handles flight bookings, seat selection, loyalty management, hotels and transfers to save busy professionals and companies time and money. FlyFlat targets long-haul premium-cabin travel between major regions and emphasizes time savings, personalized service, and guaranteed discounts for members.

📋 Description

• We are hiring a Ticketing Member to issue flight bookings accurately and on time, every shift, using Sabre. • You will use it every day to create and manage booking records, price fares, issue tickets, process changes, and handle voids and refunds. • Work closely with your Ticketing Team Lead, who assigns your work and is there for escalations. • Build and manage Passenger Name Records (PNRs) in Sabre. • Price itineraries in Sabre using fare pricing tools and stored price quotes (PQs) to confirm the correct fare before issuing. • Process ticket exchanges and reissues when a client needs to change their flights. • Handle ticket voids, which are same-day cancellations that must be processed within a strict window, and ticket refunds. • Monitor active holds and alert your Team Lead of anything expiring within 3 hours.

🎯 Requirements

• Sabre GDS proficiency is a firm requirement for this role. • 3+ years of hands-on Sabre ticketing experience, in a travel agency, airline, tour operator, or travel management company where you issued tickets as a core part of your daily work • A solid understanding of fare rules: you know how to read the conditions attached to a ticket in Sabre and apply them correctly when issuing, changing, or refunding • Strong attention to passenger data accuracy • The ability to work at a consistent pace while maintaining accuracy • A habit of communicating proactively

🏖️ Benefits

• Travel perks: Access to Ascend at-cost booking for personal travel • Clear career path with merit-based progression • Performance-based salary increases and bonuses tied to KPI achievement • Global collaboration with talented teams