Head of Africa Operations – COO

Job not on LinkedIn

🔥 12 hours ago

🦁 Africa – Remote

⏰ Full Time

🔴 Lead

🏢 Chief Operating Officer (COO)

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zipline

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🍽️ Food & Beverage

📣 Marketing

✈️ Travel

💰 $330M Series F on 2023-04

Food & Beverage • Marketing • Travel

Zipline is a leading provider of autonomous drone delivery services, revolutionizing logistics for various sectors including healthcare, restaurants, and retail. Their innovative technology allows for rapid and emission-free deliveries, significantly reducing the time required to transport goods such as food, medical supplies, and everyday essentials. Since their inception, Zipline has completed over a million deliveries across multiple countries, showcasing their commitment to improving delivery experiences and enhancing access to critical supplies.

📋 Description

• Define and lead the operating strategy for Zipline Africa as the network expands across existing and new markets • Build the organizational structure, leadership bench, operating mechanisms, and functional capabilities required to support sustaining operations and enable threefold growth over the next 24 months • Own end-to-end readiness and successful launch of new countries, operating sites, and distribution centers in Africa • Integrate infrastructure, regulatory, commercial, technology, people, logistics, quality, legal, and operations for new launches • Establish high standards for service delivery, customer experience, quality, safety, and operational performance • Build the Africa logistics and warehousing model, including import/export, customs, duty exemptions, freight, 3PLs, inventory movement, warehousing, last-mile logistics, and country logistics • Create systems for standardization, disciplined execution, root-cause problem solving, cross-country learning, and continuous improvement • Improve unit economics, including cost per delivery and operating-site cost and efficiency • Provide functional leadership and oversight to Country Operations through dotted-line relationships • Represent Africa Operations with regulators, partners, vendors, logistics providers, and other external stakeholders • Launch multiple new nests and improve deployment speed, predictability, and cost • Improve service reliability, quality, customer experience, launch cost, cost per delivery, NPS, quality performance, and warehouse performance • Build leadership capacity, organizational structure, operating mechanisms, and a network-wide culture of accountability and continuous improvement

🎯 Requirements

• Significant executive-level experience scaling technology-enabled operations across multiple markets • Track record of building and leading organizations through rapid growth, market expansion, and operational complexity • Experience in logistics, last-mile delivery, or another technology-enabled service business with substantial operational and integration requirements • Demonstrated ability to translate strategy into an operating model, build strong leaders, and create systems that deliver consistent performance at scale • Experience working in regulated, infrastructure-intensive, or technically complex environments • Experience in Africa and/or other emerging markets highly preferred • Strong commercial and operational judgment, including improving customer outcomes and unit economics simultaneously • Exceptional cross-functional leadership and ability to influence country, global, technical, commercial, and external stakeholders • Based in Africa or willing to relocate • Ability to travel approximately 30%