Warehouse Operations Excellence Lead

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🔥 12 hours ago

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Zipline

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🚗 Transport

🛍️ eCommerce

💰 $330M Series F on 2023-04

Transport • Healthcare • eCommerce

Zipline is a leading provider of autonomous drone delivery services, revolutionizing logistics for various sectors including healthcare, restaurants, and retail. Their innovative technology allows for rapid and emission-free deliveries, significantly reducing the time required to transport goods such as food, medical supplies, and everyday essentials. Since their inception, Zipline has completed over a million deliveries across multiple countries, showcasing their commitment to improving delivery experiences and enhancing access to critical supplies.

📋 Description

• Own the operating model and site standards for medical warehousing and fulfillment across a multi-country network: SOPs, quality gates, layouts, storage & cold-chain controls, tooling, and maturity expectations to support growth from ~13 to 30+ sites. • Set and own network-level performance targets (inventory accuracy, order fill rate, cold-chain compliance, picking/packing cycle time, on-time dispatch) and drive measurable improvement against those metrics. • Conduct regular field audits, cycle counts, and workflow observations; lead root-cause analysis and verification of corrective actions until issues are closed. • Design repeatable launch and upgrade packages (site layouts, racking, temperature-control design, WMS configurations, SOPs, training) so sites can be deployed and improved consistently and rapidly. • Translate clinical, regulatory, and product constraints into auditable, operator-executable controls; lead readiness for regulatory and customer audits and own corrective action closure. • Partner with Product and Engineering to define WMS, mobile tools, and automation requirements that remove operator burden and materially improve throughput and traceability; prioritize fixes by operational impact. • Build and run performance-management systems: KPIs, dashboards, operating reviews, escalation paths, and continuous-improvement routines that make problems visible and actionable. • Coach and upskill site leaders and frontline teams to establish local ownership of quality and reliability; serve as the senior escalation owner for warehousing incidents that threaten fulfillment reliability, compliance, or patient safety.

🎯 Requirements

• 6+ years leading multi-site warehouse, fulfillment, or distribution operations; experience in pharmaceuticals, healthcare, medical devices, or regulated supply chains required. • Proven track record scaling standardized operating models across multiple sites or countries with measurable gains in inventory accuracy, fill rate, throughput, or cold-chain compliance. • Deep, practical knowledge of inventory control, cycle counting, reconciliation, WMS configuration and integrations, traceability, and cold-chain handling; a pharmaceutical license is a significant plus. • Experience specifying or implementing WMS/technology and the judgment to choose operational fixes vs. technical fixes. • Direct experience working with pharmacy, quality, or regulatory partners to convert compliance requirements into frontline-executable controls and audit-ready documentation. • Demonstrated continuous-improvement capability (root-cause analysis, Lean/Six Sigma tools) with examples of delivered operational impact. • Clear evidence of ownership: led cross-functional rollouts, resolved major operational failures, or owned network-level performance outcomes. • High attention to detail, systems thinking, and the willingness to work in active operational environments to validate solutions. • Ability and willingness to spend up to 50% of time in the field, including extended visits across multiple African countries; comfortable working across time zones and cultures.

🏖️ Benefits

• Equal opportunity employer • Prohibits discrimination and harassment • Welcomes applications from underrepresented groups