Procept Associates Professional Services Limited (Procept Africa)
11 - 50 employees
Founded 2006
🤝 B2B
🎯 Recruiter
📚 Education
B2B • Recruitment • Education
Procept Associates Professional Services Limited (Procept Africa) is a business intermediary, outsourcing, and professional services firm that helps companies operate and grow across Africa. It provides B2B services including business intermediary support (client payment services, reseller services, network engineering), outsourcing (BPO, managed services, staff augmentation, recruitment), and professional services (IT management consulting, project management, business advisory, and technical and non-technical training/e-learning). Procept Africa focuses on enabling market entry, operational efficiency, and skills development for organizations seeking a local partner with international standards and a regional presence across multiple African countries.
IT & Digital Enablement Lead – Africa Operations
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Procept Associates Professional Services Limited (Procept Africa)
11 - 50 employees
Founded 2006
🤝 B2B
🎯 Recruiter
📚 Education
B2B • Recruitment • Education
Procept Associates Professional Services Limited (Procept Africa) is a business intermediary, outsourcing, and professional services firm that helps companies operate and grow across Africa. It provides B2B services including business intermediary support (client payment services, reseller services, network engineering), outsourcing (BPO, managed services, staff augmentation, recruitment), and professional services (IT management consulting, project management, business advisory, and technical and non-technical training/e-learning). Procept Africa focuses on enabling market entry, operational efficiency, and skills development for organizations seeking a local partner with international standards and a regional presence across multiple African countries.
📋 Description
• Manage day-to-day IT operations, user support, system availability, and issue resolution • Maintain IT procedures, documentation, system monitoring, and user access management • Support and administer enterprise systems, business applications, and collaboration platforms • Coordinate system maintenance, vendor support, automation, and process improvement initiatives • Support rollout and adoption of digital tools through user training, guidance, and support • Serve as liaison between business users and technology vendors/service providers • Ensure website stability, security, maintenance, hosting, and technical support coordination • Implement basic cybersecurity, access control, and data protection practices • Coordinate IT vendors and service providers to ensure effective and cost-efficient service delivery • Prepare operational IT reports and maintain IT asset and system records
🎯 Requirements
• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering or related discipline • 3–5 years’ experience in IT operations, systems administration, or technology support • Experience managing business applications and enterprise systems • Experience coordinating vendors and technology service providers • Experience supporting users in professional services or consulting environments is an advantage • Practical experience supporting collaboration tools, cloud platforms, and digital workplace technologies • Preferred certifications include: ITIL4 Foundation and higher levels, Microsoft Certifications, AWS or Cloud Fundamentals, Cybersecurity Fundamentals, Project Management Certifications (PMP, PRINCE2, CAPM) are an added advantage
🏖️ Benefits
• Employees can work remotely
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