FMX enables facilities managers to more efficiently and effectively track work orders, schedule resources, and plan maintenance. Our cloud-based software solution features a calendar view simple enough for anyone to use to submit, track, and manage their requests, events, and assets. Facilities owners and managers gain visibility into activities and costs, while building staff and tenants get updated status information on their facilities requests.

Software Engineer

•Direct reports maintain clarity on current team processes
•Direct reports are made aware of new changes to processes
•Direct reports have clarity on their role, their goals, priority, and what is expected of them
•Direct reports should feel highly valued by the department and by FMX
•Direct reports should have all they need to do their work efficiently and effectively, nothing is blocking their path
•Direct reports should have an understanding of the impact their work is having on our customers
•Direct reports are working on problems that challenge them
•Direct reports are growing as people, as employees of FMX, and in their area of technical expertise
•You are respected as a leader because you are fair, make logical decisions, advocate for your team, and for process improvements

Manager, Engineering - Core

Customer Success & Support

•Manage a high volume of inbound support tickets, phone calls, and live chat messages
•Answer product-related questions and inquiries in great detail
•Investigate, troubleshoot, document, and resolve technical issues
•Adhere to customer support SLAs for response and resolution times
•Coordinate and lead end-user training sessions
•Fulfill FMX site configuration projects and adhere to completion timelines
•Maintain a high-level of customer satisfaction through professional and courteous service
•Provide product support for the implementation and retention teams as needed
•Develop internal and customer-facing documentation
•Work closely with the Customer Support management team to identify new ways to streamline processes and improve workflow

Customer Support Specialist

Account Executive

• The Account Manager role is a part of the Customer Success team, otherwise known as FMX's secret weapon.
• The Account Manager role is responsible for customer retention, upselling and cross-selling additional features of the FMX software, and implementing new modules or features as necessary.
• They will also be responsible for maintaining a low churn rate (< 2%).

Account Manager

•Programming: C#, .NET Framework 4, .NET Core, ASP.NET MVC 5, ASP.NET Core, Blazor, LINQ to SQL (ORM), T-SQL, JavaScript, jQuery Plugins, Azure Functions, MS Test
•DevOps: Git, TeamCity, Azure DevOps, Microsoft Azure, AWS

Remote Job Openings at FMX

FMX

Manager, Engineering - Core

FMX

Customer Support Specialist

FMX

Account Manager

FMX

Senior Developer - Passively Looking

FMX