Focal Systems
51 - 200 employees
🤖 Artificial Intelligence
🛒 Retail
🏢 Enterprise
Artificial Intelligence • Retail • Enterprise
Focal Systems is an innovative technology company focused on transforming retail operations through the deployment of advanced artificial intelligence and computer vision technologies. Their flagship product, FocalOS, automates decision-making processes within retail environments, optimizing order writing, inventory updates, and labor schedules to enhance efficiency and productivity. By utilizing ruggedized cameras and AI, Focal provides real-time shelf insights and automates tasks, significantly reducing food waste and operational costs for retailers. The company's mission is to lower living costs worldwide by enabling retailers to improve efficiency, reduce waste, and ultimately, lower prices for consumers.
Customer Support Specialist
Job not on LinkedIn
🔥 13 minutes ago
🇬🇧 United Kingdom – Remote
💵 £30k - £36k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
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Focal Systems
51 - 200 employees
🤖 Artificial Intelligence
🛒 Retail
🏢 Enterprise
Artificial Intelligence • Retail • Enterprise
Focal Systems is an innovative technology company focused on transforming retail operations through the deployment of advanced artificial intelligence and computer vision technologies. Their flagship product, FocalOS, automates decision-making processes within retail environments, optimizing order writing, inventory updates, and labor schedules to enhance efficiency and productivity. By utilizing ruggedized cameras and AI, Focal provides real-time shelf insights and automates tasks, significantly reducing food waste and operational costs for retailers. The company's mission is to lower living costs worldwide by enabling retailers to improve efficiency, reduce waste, and ultimately, lower prices for consumers.
📋 Description
• Triage and resolve customer requests via Zendesk and internal tools • Investigate time-sensitive issues using data to confirm root cause before escalating • Build deep working knowledge of Focal's systems well enough to diagnose issues independently • Communicate clearly with both technical and non-technical stakeholders, in writing and verbally
🎯 Requirements
• 2+ years remote customer support/troubleshooting experience • Strong written English (formal and casual) • Comfortable reading data/logs to validate an issue before routing it • Experience with Zendesk, Jira, or similar ticketing/tracking tools • Resilient in a fast-changing, unstructured environment; can prioritize independently
🏖️ Benefits
• Competitive Salary • Generous Paid Time Off • Pension • Sick Leave • Parental Leave • Learning and Development Budget
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