AVP, Servicing Product Lead – Digital Banking

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Forbright Bank

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏦 Banking

💸 Finance

🌍 Social Impact

Banking • Finance • Social Impact

Forbright Bank is a financial institution focused on providing personal and business banking services, with an emphasis on sustainability and green financing. Based in Washington, D. C. , Forbright Bank offers a variety of financial products including high-yield savings accounts, certificates of deposit, business checking, savings, and credit cards, as well as lending services for energy, healthcare, real estate, and corporate finance. The bank is known for its mission-driven approach to supporting a low-carbon economy, offering initiatives like Institutional Green Deposits and financing for energy efficiency projects. It is also recognized for its commitment to environmental responsibility, being one of the few U. S. banks to sign the United Nations Principles for Responsible Banking.

📋 Description

• Define and execute the overarching vision for digital banking servicing, aligning platform strategy and improvements with business goals and customer needs • Own and prioritize the servicing product backlog, translating requirements from business, operations, and customers into actionable user stories and acceptance criteria • Work closely with the servicing tech lead and engineering teams to deliver robust features and enhancements; facilitate agile processes and ensure smooth sprint execution • Gather, interpret, and champion feedback from a broad group of stakeholders—operations, customer support, compliance, and end users—to inform product decisions and strategy • Oversee ongoing improvements to servicing capabilities, with Savana as the current platform, focusing on scalability, reliability, and user experience • Maintain clear, up-to-date documentation for servicing requirements, release notes, and process flows; communicate progress and challenges transparently to all stakeholders • Partner with QA and technical teams to establish acceptance criteria, support user acceptance testing (UAT), and ensure high standards of delivery • Keep abreast of digital banking trends, competitor servicing platforms, and regulatory changes impacting servicing operations • Coordinate with platform vendors and SI partners to manage projects, resolve issues, and align on roadmap priorities; ensure vendor deliverables meet established timeframes and support the Bank’s servicing strategy • Perform other duties as assigned

🎯 Requirements

• Bachelor’s Degree preferably in Computer Science, Business, Engineering, or a related field required • Minimum of 6 years of experience as a Product Owner, Business Analyst, or similar role, preferably within digital banking, fintech, or SaaS environments required • Strong technical acumen and ability to collaborate with technical leads and engineering teams • Experience working in Agile/Scrum environments • Understanding and experience with banking operations (call center, payment operations, fraud operations) • Hands-on experience with servicing platform administration, configuration, or implementation (Savana or equivalent) • Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel) • Excellent verbal, written, and interpersonal communication skills • Strong organizational skills and attention to detail • Outstanding problem-solving and time management skills • Self-motivated, self-directed, and results-oriented • Adaptable and able to multitask in a fast-paced environment • Can work independently and within a team; solution-oriented with a collaborative approach

🏖️ Benefits

• Comprehensive health, dental, and vision plans • 4 weeks PTO • 401k + company match • Metro SmartTrip benefits ($50/mo) • Remote or hybrid (4 days per week in-office) work schedules for most positions • Incentives for purchasing solar panels, electric vehicles, biking to work, etc. • Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more! • Best Workplaces for Commuters 2023 & 2024 winner • The Washington Post Top Workplaces 2023, 2024, and 2025 winner • American Banker Best Banks to Work For 2023 winner