Director, Servicing – Collections

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🕒 April 20

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Forbright Bank

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏦 Banking

💸 Finance

🌍 Social Impact

Banking • Finance • Social Impact

Forbright Bank is a financial institution focused on providing personal and business banking services, with an emphasis on sustainability and green financing. Based in Washington, D. C. , Forbright Bank offers a variety of financial products including high-yield savings accounts, certificates of deposit, business checking, savings, and credit cards, as well as lending services for energy, healthcare, real estate, and corporate finance. The bank is known for its mission-driven approach to supporting a low-carbon economy, offering initiatives like Institutional Green Deposits and financing for energy efficiency projects. It is also recognized for its commitment to environmental responsibility, being one of the few U. S. banks to sign the United Nations Principles for Responsible Banking.

📋 Description

• Own portfolio performance across the servicing lifecycle, including core servicing and customer support, late-stage collections, and default loan servicing • Manage service offerings for borrowers whose installers cannot complete their projects or fulfill on warranty obligations to bolster borrower satisfaction and loan performance • Establish, forecast, and deliver against aggressive portfolio performance targets including roll rates, loss rates, prepayment rates, and expense related metrics • Manage a network of vendors who primarily execute business processes • Hold vendors accountable to clearly defined performance standards, proactively identifying performance gaps and driving corrective action plans with urgency and precision • Responsible for expense management related to processes and vendors under your oversight • Develop and oversee comprehensive monitoring programs for oversight of process and vendor performance • Partner with analytics to translate data into actionable strategies; independently challenge assumptions and drive strategy refinement based on performance insights • Prepare and deliver portfolio performance reviews, articulating both the drivers of performance trends and the strategies and tactics under development or deployed to improve performance • Partner with Capital Markets to respond to loan owner questions about performance trends • Collaborate with legal and compliance teams to create programs and processes that can both deliver superior loan performance and withstand regulatory scrutiny • Perform other duties as assigned

🎯 Requirements

• Bachelor’s Degree required • Minimum of 8 years of loan servicing and collections experience required; experience in secured and unsecured home improvement finance loan servicing preferred • Minimum of 5 years of supervisory experience required • Proven track record of materially improving portfolio performance metrics • Demonstrated ability to analyze complex problems and develop responsive business plans • High sense of urgency and ownership mentality • Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel) • Excellent verbal, written, and interpersonal communication skills • Strong organizational skills and attention to detail • Outstanding problem-solving and time management skills • Self-motivated, self-directed, and results-oriented • Adaptable and able to multitask in a fast-paced environment • Can work independently and within a team; solution-oriented with a collaborative approach

🏖️ Benefits

• Comprehensive health, dental, and vision plans • 4 weeks PTO • 401k + company match • Metro SmartTrip benefits ($50/mo) • Remote or hybrid work schedules for most positions • Incentives for purchasing solar panels, electric vehicles, biking to work, etc. • Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more! • Best Workplaces for Commuters 2023 & 2024 winner • The Washington Post Top Workplaces 2023, 2024, and 2025 winner • American Banker Best Banks to Work For 2023 winner