Customer Support Intern

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Foreign Policy

WebsiteLinkedInAll Job Openings

51 - 200 employees

📱 Media

👥 B2C

🏛️ Government

Media • B2C • Government

Foreign Policy is a leading magazine focused on providing in-depth analysis and reporting on global issues, including international relations, geopolitics, and national security. It delivers comprehensive coverage of current events and trends shaping world affairs, catering to policymakers, academics, and the public interested in understanding complex geopolitical dynamics. The platform also features newsletters and events, aiming to engage its audience in meaningful discussions around foreign policy challenges.

📋 Description

• Respond to incoming customer communications to FP's customer support platform, Zendesk • Provide outreach and follow up to ensure the highest degree of satisfaction • Identify bugs and work with the product team to troubleshoot errors • Alert product team to concerns like bugs or login issues • Assist with special projects as needed, and as time allows • Special projects may include data collection/collation, gathering and analyzing customer feedback, or helping to source leads for our sales team

🎯 Requirements

• Excellent written communication skills • U.S. resident & able to work legally in the U.S. • Action-oriented and proactive • Experience in customer service • Able to work independently, with minimal supervision • Experience with face-to-face retail or food service is preferred • Coding experience is preferred • Willingness to learn • Interest in media and/or foreign policy • Ability to commit to 20 hours a week, approx. 4 hours a day, Monday-Friday each week

🏖️ Benefits

• Equal opportunity employer • Inclusive environment for all employees