Customer Success Team Lead

Job not on LinkedIn

6 hours ago

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $130k - $150k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Forerunner

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Finance • Artificial Intelligence • Marketplace

Forerunner is an early-stage venture capital firm that focuses on investing in emerging technologies and consumer shifts. They are keenly interested in the tech shifts driving change, value shifts impacting demand, and leadership driving advancement in the business landscape. With a strong emphasis on the intersection of technology and consumer needs in the age of AI, Forerunner aims to support big thinkers who are poised to transform industries and cultural landscapes. Their investments include a deep dive into marketplace models and the evolving consumer values driven by AI and other technological advancements. They recently announced Fund VII, a $500M fund aimed at fueling innovation and growth in these dynamic areas.

11 - 50 employees

Founded 2012

💸 Finance

🤖 Artificial Intelligence

🏪 Marketplace

📋 Description

• Manage a team of senior Customer Success Managers overseeing Forerunner’s enterprise accounts • Drive customer health and expansion, coach a high-performing team • Achieve key retention and growth metrics (ARR and health targets) and monitor account performance • Maintain a small book of business to stay close to customer needs • Work cross-functionally with Sales, Product, and Implementation teams to ensure seamless delivery and long-term success for customers

🎯 Requirements

• 8+ years of experience in Customer Success or Account Management in a SaaS or technology company • Prior experience managing or mentoring a team of CSMs or similar customer-facing roles • Strong understanding of ARR-based success metrics, customer health frameworks, and renewal/expansion motions • Analytical and data-oriented, able to translate customer insights and health indicators into actionable strategies • Excellent communication and interpersonal skills • Passionate about using technology to empower government organizations and improve civic outcomes.

🏖️ Benefits

• Comprehensive health coverage • Quarterly wellness reimbursement