Forma
51 - 200 employees
Forma (formerly Twic) is a life benefits platform that enables modern companies to design and scale flexible, global benefits programs with options that fit employee’s lives, from health and wellbeing to lifestyle – and beyond.
Customer Operations Specialist
🔥 9 minutes ago
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Forma
51 - 200 employees
Forma (formerly Twic) is a life benefits platform that enables modern companies to design and scale flexible, global benefits programs with options that fit employee’s lives, from health and wellbeing to lifestyle – and beyond.
📋 Description
• Serve as a Forma product expert to quickly resolve customer concerns and provide tailored recommendations, including identifying underlying issues in account setup or the product. • Own daily operational tasks, including account configuration, program policy updates, and customer onboarding or expansion support. • Continuous improvement: Identify, implement, and optimize processes for maximum efficiency and quality. • Translate customer feedback into actionable product roadmap recommendations through collaboration with product and engineering teams. • Track, analyze, and report on operational performance metrics.
🎯 Requirements
• Bachelor's degree or equivalent work experience preferred. • Excellent written and verbal English communication skills. • Experience in a fast-paced tech startup and fully remote work environment is preferred. • Experience in employee benefits is a strong plus. • Proven ability to build new processes and deliver end-to-end projects with minimal supervision. • Strong independent and data-driven thinking, with the ability to break down ambiguous goals and analyze operational metrics. • Flexibility to coordinate with global teams, and occasional peak-period monitoring.
🏖️ Benefits
• Remote-first working environment • MacBook • $100 USD/mo - BeWell funds • $300 USD - One time subsidy to build your home office • $2000 USD/year - BeHealthy funds
Apply NowSimilar Jobs
🕒 March 27
Operations Engineer ensuring stability and responsiveness for AppLogic Network's clients' services. Collaborating on deployment and maintenance within a high-availability infrastructure.
🗣️🇨🇳 Chinese Required
🕒 February 25
Community Operations role supporting Binance's user community through problem-solving and managing community feedback. Engaging with users across various platforms in a flexible work environment.
🗣️🇨🇳 Chinese Required
🕒 September 28, 2025
Manage field data collection teams and operations for 360-camera mapping projects. Support planning, schedules, budgets, quality, and cross-country coordination.
