Regional Practice Manager

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FORM │ Virtual obesity medicine clinic

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

🧘 Wellness

📡 Telecommunications

💰 Series A on 2021-04

Healthcare Insurance • Wellness • Telecommunications

FORM is a virtual obesity medicine clinic that offers personalized, science-based weight loss programs. Patients have access to a Board-certified weight loss physician and a Registered Dietitian to develop a tailored plan that encompasses behavioral health, nutrition, physical activity, and FDA-approved medications, if appropriate. Utilizing the Form Health app, patients can engage in frequent video visits, message their Care Team, and monitor their progress. FORM partners with employers, health plans, and health providers to offer comprehensive obesity care. Their services are covered by national health insurance plans, including Medicare, focusing on a healthier future for their clients.

📋 Description

• Oversee the daily operations of the PCC team through direct management of the PCC Lead, ensuring clear priorities, workload balance, and accountability. • Own regional KPIs for the PCC function (e.g., response times, scheduling turnaround, coordination accuracy, patient satisfaction) and drive corrective action when targets are missed. • Coach, develop, and support the Lead in managing coordinator performance, including 1:1s, feedback, and performance improvement plans. • Monitor staffing needs, capacity, and coverage across the region to ensure consistent service levels. • Serve as an escalation point for complex or sensitive patient issues, ensuring timely and empathetic resolution. • Champion a patient-first culture, ensuring every interaction reflects Form Health's standards of care. • Continuously evaluate PCC workflows to identify bottlenecks, inefficiencies, and opportunities for improvement. • Design, test, and roll out process changes and standard operating procedures in partnership with Clinical, Product and Technology partners. • Document and maintain up-to-date workflow guides, job aids, and training materials for the PCC team. • Use data and reporting tools to track performance trends and inform operational decisions. • Partner with providers to support key clinical-adjacent functions, including patient intake, pre-visit preparation, scheduling, and post-visit follow-up, to set both patients and providers up for successful visits. • Act as a liaison between providers and the PCC team, ensuring provider needs and feedback are understood and addressed. • Identify and resolve recurring friction points between clinical and coordination workflows.

🎯 Requirements

• At least 3-5 years of experience in virtual healthcare operations, patient care coordination, practice management, or a related clinical support function, including experience managing or leading a team. • Bachelor's Degree in Healthcare Administration or related field preferred; active MA Certification a plus. • Demonstrated success managing to KPIs and driving measurable improvements in team performance or quality. • Strong understanding of clinical workflows, patient intake/scheduling processes, and the patient support lifecycle. • Excellent people leadership skills, with experience coaching and developing supervisors or leads. • Exceptional communication skills, with the ability to work cross-functionally with clinical providers, product and technology partners. • Comfortable working with data and reporting tools to monitor performance and identify trends.

🏖️ Benefits

• Competitive salary and equity in a high growth start-up • Comprehensive health benefits (medical, dental, vision) • 401k program • Flexible work schedules and paid time off • Paid parental leave