Customer Success Manager, Enterprise

Job not on LinkedIn

September 22

Apply Now

Receive Emails with Similar Jobs

Fortive

WebsiteLinkedInAll Job Openings

Enterprise • Healthcare Insurance

Fortive is a global industrial technology company that specializes in delivering advanced healthcare solutions, intelligent operating solutions, and precision technologies. With a team of 18,000 employees, Fortive works on solving tough technical challenges, empowering safer, smarter, and more efficient industrial operations. The company emphasizes sustainability, integrity, and continuous improvement, striving for a future that's stronger, safer, and smarter. Fortive has been recognized as one of America's Most Responsible Companies, demonstrating its commitment to positive social and environmental impact.

10,000+ employees

Founded 2016

🏢 Enterprise

⚕️ Healthcare Insurance

💰 Post-IPO Equity on 2020-03

📋 Description

• Proactively recommend ServiceChannel standard methodologies, processes, and configurations aligned with customer's objectives to drive adoption • Establish and supervise customer adoption, training, development, and utilization of ServiceChannel products; build and execute success plans for customers • Foster client engagement with the ServiceChannel Analytics platform to enable data-driven decisions • Manage technical integrations for key customers and strategic accounts • Review customer data to identify trends and anomalies and recommend improvements with business value • Lead customer engagement meetings weekly, bi-weekly, and monthly to execute success plans • Proactively communicate ServiceChannel news and product developments to clients • Collect and communicate customer feedback to drive product improvements • Work cross-functionally with ServiceChannel teams to set customer success strategies • Advocate for clients while balancing ServiceChannel values and initiatives • Provide internal communications on customer's configuration, usage, satisfaction, and churn risk • Provide light training and guidance to clients and service providers; collaborate on training development and delivery • Create and conduct quarterly or annual Business Reviews with customers

🎯 Requirements

• Bachelor's Degree • 2+ years with customer success, project management or support • Proven examples of Successful Client Outcomes and Value Delivery • Excellent written and verbal communication, strong interpersonal skills • Ability to travel 2-3 times a quarter • Strong analytical skills, ability to analyze data, apply statistical summaries, create data visualizations, identify trends and anomalies, and communicate findings • Enthusiastic about technology with demonstrated technical capability; experience at a technology company or relevant consultancy • Comfortable scheduling, managing and running presentations remotely and on-site with senior leaders and team members • Solid project management skills with ability to multitask and prioritize • Experience driving organizational change initiatives • Passion for building customer relationships, customer service, and empathetic conflict resolution skills • Strong attention to detail and accurate documentation skills • Adaptive and responsive to feedback and open to updating processes • Collaboration and teamwork; willingness to cross-train and engage with team members • Preferred: Experience and/or familiarity with ServiceChannel • Preferred: Facility Management or Procurement/Finance experience or Customer Success experience • Preferred: Experience with Salesforce and Gainsight