Customer Success Manager

🕒 April 30

🦌 Connecticut, New Jersey, +1 more states – Remote

🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote

💵 $85k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Adelaide

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

📱 Media

☁️ SaaS

Media • Advertising • SaaS

Adelaide is a company that specializes in measuring omnichannel media quality through attention metrics. Their platform provides insights into media effectiveness across various channels, helping advertisers to optimize their media spend and improve campaign outcomes. Adelaide's attention metrics, such as the AU score, are designed to predict the likelihood of a media placement capturing attention and driving results, making it a valuable tool for media owners and marketers.

📋 Description

• Manage and nurture relationships with key clients, providing ongoing support and strategic insights • Articulate Adelaide’s value proposition and recommend optimizations based on data-driven insights • Drive adoption of Adelaide's AU metric across brands, agencies, and media partners • Collaborate closely with Sales to strengthen client relationships and expand the portfolio • Partner with the Analytics team to deliver impactful reports, including custom analyses aligned with client objectives • Act as a product expert, guiding clients through Adelaide’s measurement data and insights • Coordinate with the Technical Account Management team to ensure seamless campaign setup • Support adops to facilitate smooth implementation and execution of campaigns

🎯 Requirements

• 5+ years of experience in digital media, adtech, or advertising • Bachelor’s degree required • Strong written and verbal communication skills • Proficiency in Microsoft Excel, Powerpoint • Experience working with verification/viewability partners, ad-serving platforms (CM360, Innovid, Extreme Reach, etc.) and DSPs (DV360, TTD, etc.) • Proven record of managing strategic accounts, fostering client relationships and revenue growth • Excellent organizational skills and attention to detail • A team-oriented approach with a growth mindset

🏖️ Benefits

• Medical, dental, and vision insurance • Paid time off • Parental leave • Wellness & Development Stipend • Holiday break • Volunteer time off • Competitive salary • Performance-based quarterly bonus • Stock options • 401(k) retirement plan • Remote-first environment • Access to WeWork spaces available