Associate Director, Client Success – Public Sector

🕒 April 29

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Hello Heart

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🧘 Wellness

⚕️ Healthcare Insurance

Wellness • Healthcare Insurance

Hello Heart is a healthcare technology company offering a mobile app to help individuals track and improve their heart health. The app provides real-time tips, allows users to track their blood pressure, and offers personalized insights to help users manage their heart health more effectively. Hello Heart also partners with businesses, health plans, and labor unions to provide these tools to their employees and members, demonstrating a significant impact on heart health outcomes through personalized and data-driven approaches. Privacy and security of health data are prioritized, ensuring members' health information is protected.

📋 Description

• Develop and execute strategic account plans to drive revenue growth, client adoption, and market expansion • Own renewals, upsell, and expansion opportunities across assigned high-value accounts • Identify and pursue new use cases, departments, and service line expansion opportunities • Serve as the primary point of contact for executive stakeholders, including C-suite, clinical, and procurement leaders • Build trusted relationships and position Hello Heart as a critical partner to client success • Lead business reviews with senior stakeholders to align on performance, outcomes, and long-term strategy • Manage complex renewal cycles and multi-stakeholder procurement processes • Partner cross-functionally with Product, Clinical, Marketing, and Operations to deliver client outcomes • Provide market feedback and customer insights to inform product and go-to-market strategy • Track account performance against key metrics and proactively identify retention risks with mitigation plans • Travel up to 40% to support client engagement and relationship building

🎯 Requirements

• 7+ years of experience in enterprise sales, strategic account management, or management consulting • Proven experience managing complex, high-value healthcare accounts across public sector or regulated environments • Strong experience engaging and influencing C-level healthcare stakeholders • Deep understanding of healthcare systems, payers, and public sector healthcare ecosystems • Experience managing long, multi-stakeholder procurement and renewal cycles • Strong strategic thinking, account planning, and revenue ownership capabilities • Excellent communication, negotiation, and stakeholder management skills • Experience working cross-functionally in fast-paced, matrixed organizations • Bachelor's degree required; MBA, MPH, or equivalent advanced degree preferred

🏖️ Benefits

• Positive, diverse, and supportive culture