Implementation Project Manager

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🕒 June 24

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Fortive

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

🏢 Enterprise

⚕️ Healthcare Insurance

💰 Post-IPO Equity on 2020-03

Enterprise • Healthcare Insurance

Fortive is a global industrial technology company that specializes in delivering advanced healthcare solutions, intelligent operating solutions, and precision technologies. With a team of 18,000 employees, Fortive works on solving tough technical challenges, empowering safer, smarter, and more efficient industrial operations. The company emphasizes sustainability, integrity, and continuous improvement, striving for a future that's stronger, safer, and smarter. Fortive has been recognized as one of America's Most Responsible Companies, demonstrating its commitment to positive social and environmental impact.

📋 Description

• Serve as a functional and domain expert on ServiceChannel, with a strong understanding of facilities management, maintenance operations, and multi-site service delivery • Lead customer discovery sessions to understand facilities workflows, service models, vendor structures, and operational constraints • Translate facilities and maintenance requirements into detailed project plans aligned with scope, budget, and delivery timelines • Guide customers through configuration, training, testing, and go-live with a strong focus on real-world operational adoption • Communicate technical and functional concepts clearly to both technical and non-technical stakeholders, including facilities and operations leaders • Build strong working relationships with cross-functional teams (Customer Success, Product, Engineering, Global teams) and provide delivery leadership • Deliver end-to-end client support, including configuration recommendations, platform training, and integration support • Troubleshoot complex functional and technical issues related to facilities workflows, vendors, and service execution • Manage customer and internal resources to meet milestones and ensure predictable, high-quality delivery • Participate in cross-functional initiatives to advocate for facilities-driven customer needs and continuously improve the client experience • Mentor junior project managers on implementation methodology, facilities best practices, and customer engagement

🎯 Requirements

• Bachelor’s degree or equivalent professional experience • 2+ years managing enterprise software implementations (CRM, EAM, FM, or similar platforms) • Strong understanding of Service Delivery environments • Proven experience managing all phases of the enterprise implementation lifecycle • Demonstrated ability to deliver complex, multi‑stakeholder implementations for enterprise customers • Strong problem‑solving skills with the ability to independently resolve customer issues • Excellent written and verbal communication skills • Strong organizational skills with the ability to manage multiple projects, priorities, and budgets • Ability to mentor and support other project managers • Willingness to travel up to 40%

🏖️ Benefits

• health insurance • flexible spending accounts • health savings accounts • retirement savings plans • life and disability insurance programs • several programs that provide for both paid and unpaid time away from work