Product Improvement Manager

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đŸ”„ 1 minute ago

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Logo of Fortive

Fortive

10,000+ employees

Founded 2016

🏱 Enterprise

⚕ Healthcare Insurance

💰 Post-IPO Equity on 2020-03

Enterprise ‱ Healthcare Insurance

Fortive is a global industrial technology company that specializes in delivering advanced healthcare solutions, intelligent operating solutions, and precision technologies. With a team of 18,000 employees, Fortive works on solving tough technical challenges, empowering safer, smarter, and more efficient industrial operations. The company emphasizes sustainability, integrity, and continuous improvement, striving for a future that's stronger, safer, and smarter. Fortive has been recognized as one of America's Most Responsible Companies, demonstrating its commitment to positive social and environmental impact.

📋 Description

‱ Identify and lead cross-functional improvement initiatives across systems, processes, and customer journeys ‱ Diagnose root causes of inefficiencies, customer issues, and rework using structured problem-solving approaches ‱ Drive improvements across Customer Service, Finance, Operations, Payroll, and Engineering ‱ Simplify and standardise workflows to improve efficiency, quality, and scalability ‱ Leverage automation and system enhancements to reduce manual effort and errors ‱ Partner with Customer Service and stakeholders to identify pain points and improvement opportunities ‱ Use Voice of Customer (VOC), data, and insights to prioritise improvement initiatives ‱ Act as the local Product Owner for related systems within Australasia ‱ Prioritise and manage the backlog in line with business impact and global delivery capacity ‱ Act as the primary interface between Australasia and global product/engineering teams

🎯 Requirements

‱ Proven experience in Continuous Improvement, Program Management, Product Management, or similar roles ‱ Strong experience in identifying and delivering process and system improvements ‱ Demonstrated ability to apply structured problem-solving methodologies ‱ Experience working with technical/engineering teams in Agile or hybrid environments ‱ Strong stakeholder management across multiple business functions ‱ Experience leading UAT, QA, and implementation of system changes ‱ Strong analytical and data-driven decision-making skills

đŸ–ïž Benefits

‱ Continuous improvement practices ‱ Flexible working hours ‱ Professional development opportunities

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