Technical Customer Support

Job not on LinkedIn

🔥 12 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fortive

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

🏥 Healthcare

🏭 Manufacturing

📦 Logistics

💰 Post-IPO Equity on 2020-03

Healthcare • Manufacturing • Logistics

Fortive is a global industrial technology company that specializes in delivering advanced healthcare solutions, intelligent operating solutions, and precision technologies. With a team of 18,000 employees, Fortive works on solving tough technical challenges, empowering safer, smarter, and more efficient industrial operations. The company emphasizes sustainability, integrity, and continuous improvement, striving for a future that's stronger, safer, and smarter. Fortive has been recognized as one of America's Most Responsible Companies, demonstrating its commitment to positive social and environmental impact.

📋 Description

• Provide first-level technical support for Fluke Reliability software applications in Microsoft and web-based environments. • Respond to customer inquiries through phone, email, chat, and virtual meetings. • Troubleshoot software issues using strong analytical and problem-solving skills. • Investigate and identify solutions while keeping customers informed throughout the support process. • Accurately document customer issues, troubleshooting steps, and resolutions. • Collaborate with teammates and cross-functional partners to deliver high-quality customer support. • Manage multiple priorities in a fast-paced environment while maintaining attention to detail. • Build a strong understanding of Fluke Reliability products and continuously expand technical knowledge. • Deliver a positive and customer-focused experience with every interaction.

🎯 Requirements

• Experience solving technical or customer-related problems in a professional environment. • Strong written and verbal communication skills, including the ability to explain technical concepts clearly. • Excellent troubleshooting and analytical thinking abilities. • Strong organizational skills and the ability to manage multiple tasks effectively. • Self-motivated with the ability to work independently and as part of a team. • Commitment to delivering excellent customer service. • Bachelor's degree or equivalent combination of education and experience (preferred). • Previous customer support, technical support, help desk, or service experience (preferred). • Experience working with software applications, SaaS platforms, or web-based technologies (preferred). • Basic knowledge of databases or database concepts (preferred). • Mechanical aptitude or experience supporting industrial, manufacturing, or engineering-related products (preferred).

🏖️ Benefits

• Competitive compensation package. • Remote work flexibility across Brazil. • Opportunities for career growth and internal mobility. • Comprehensive onboarding and product training. • Ongoing learning and professional development opportunities. • Collaborative, supportive, and inclusive team environment. • Exposure to innovative technology and global customers. • Health and wellness benefits. • Paid time off and company-recognized holidays. • Employee assistance and well-being programs.