Fortive
10,000+ employees
Founded 2016
đą Enterprise
âïž Healthcare Insurance
đ° Post-IPO Equity on 2020-03
Enterprise âą Healthcare Insurance
Fortive is a global industrial technology company that specializes in delivering advanced healthcare solutions, intelligent operating solutions, and precision technologies. With a team of 18,000 employees, Fortive works on solving tough technical challenges, empowering safer, smarter, and more efficient industrial operations. The company emphasizes sustainability, integrity, and continuous improvement, striving for a future that's stronger, safer, and smarter. Fortive has been recognized as one of America's Most Responsible Companies, demonstrating its commitment to positive social and environmental impact.
Technical Support Engineer
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đ„ 0 minutes ago
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Fortive
10,000+ employees
Founded 2016
đą Enterprise
âïž Healthcare Insurance
đ° Post-IPO Equity on 2020-03
Enterprise âą Healthcare Insurance
Fortive is a global industrial technology company that specializes in delivering advanced healthcare solutions, intelligent operating solutions, and precision technologies. With a team of 18,000 employees, Fortive works on solving tough technical challenges, empowering safer, smarter, and more efficient industrial operations. The company emphasizes sustainability, integrity, and continuous improvement, striving for a future that's stronger, safer, and smarter. Fortive has been recognized as one of America's Most Responsible Companies, demonstrating its commitment to positive social and environmental impact.
đ Description
âą A Technical Support Engineer is responsible for troubleshooting and closing tier II support tickets. âą Work cross-functionally with Tier I, DevOps, Developers, and Service teams to enhance the impact of our products by supporting customer base. âą Communicate effectively with external customers and provide pre-implementation support. âą Act as a liaison to project managers and provide technical advisement for projects. âą Utilize advanced analytical and troubleshooting skills for technical problem-solving. âą Maintain team documentation for consistent operations and knowledge sharing.
đŻ Requirements
âą One to three years of customer support, SaaS preferred âą Proficient in the use of Microsoft Office products âą Excellent presentation, writing, organizational, analytical, and problem-solving skills âą Experience using Zendesk, SalesForce, ServiceCloud or similar application preferred
đïž Benefits
âą Travel up to 1-2 times per year
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