Customer Support Representative

🔥 9 minutes ago

🇩🇴 Dominican Republic – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 34 days.
• No salary listed.

Apply Now

Find Similar Remote Jobs

Forward Financing

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

💸 Finance

💳 Fintech

🤝 B2B

💰 $250M Debt Financing on 2021-05

Finance • Fintech • B2B

Forward Financing is a company that provides fast and flexible financing solutions for small businesses. They specialize in offering capital to small businesses that may struggle to secure funding from traditional financial institutions. With a simple application process, businesses can receive funding decisions within hours and may have funds transferred the same day. Their revenue-based financing model allows payments to adjust with the business's revenue. Forward Financing aims to provide clear and transparent terms, ensuring customer satisfaction and trust. They have been recognized for their excellent service and are rated highly by small business owners.

📋 Description

• Handle inbound customer contacts regarding funding, balance inquiries, payoff information, and general payment support • Support the Account Servicing Department • Collaborate across the organization to drive customer satisfaction and efficiency • Report to the ASD Customer Support Manager • Collaborate with departments in the Santiago and Boston offices • Interact with internal and external customers by phone, online, in writing, and face-to-face • Handle document processing, validation, and the general inbox • Multitask and adapt to changes in a fast-paced, innovative environment • Represent Forward Financing’s core values and guiding principles when interacting with customers and partners • Meet and exceed departmental key performance indicators and service level agreements

🎯 Requirements

• Advanced English fluency • High school degree • Experience in service and customer support roles (Nice to have) • Advanced English and Spanish fluency, verbal and written • Excellent written and verbal communication skills • Good listening skills and ability to see situations from others’ perspectives • Customer-focused and service-oriented • Comfortable communicating and networking • Flexible availability to work 11am–8pm EST • Legally authorized to work in the Dominican Republic • Must address whether employment visa sponsorship will be required

🏖️ Benefits

• Hands-on, 1:1 coaching as part of continuous development • Collaborative and supportive high-performing culture • Customer- and results-driven work environment • Equal employment opportunity and disability accommodations • AI-assisted streamlined and equitable hiring experience

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume