Customer Support, Sales – Ecommerce

🔥 3 minutes ago

🌐 Dominican Republic, Colombia, +4 more countries – Remote

🇩🇴 Dominican Republic – Remote 🇨🇴 Colombia – Remote 🇵🇭 Philippines – Remote 🇵🇦 Panama – Remote 🇸🇻 El Salvador – Remote 🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OSA Outsourcing Advantage

WebsiteLinkedInAll Job Openings

51 - 200 employees

📦 Logistics

📣 Marketing

💼 Consulting

Logistics • Marketing • Consulting

OSA Outsourcing Advantage is a boutique Business Process Outsourcing (BPO) company specializing in providing nearshore outsourcing solutions to businesses in the USA. With a focus on delivering top-quality support services, OSA helps organizations streamline operations and enhance efficiency through tailored staffing solutions in areas like customer service, back-office support, data entry, and social media management. Committed to innovation and building lasting partnerships, OSA empowers businesses to elevate their performance and achieve their goals.

📋 Description

• Respond to customer inquiries regarding orders, product availability, and general concerns via email and online platforms. • Provide shipping updates, tracking information, and delivery status to customers. • Process and follow up on customer orders to ensure accurate and timely handling. • Generate and send billing invoices, ensuring all information is accurate. • Navigate online marketplaces and seller portals, particularly Amazon Seller Central and eBay, to manage order-related inquiries and customer service requests. • Handle Amazon customer service cases, including order issues, returns, refunds, and other customer concerns. • Make outbound cold calls to prospective customers and follow up with existing or potential clients as needed. • Maintain accurate records of customer communications, orders, calls, and invoices. • Use Excel and other digital tools to organize information and track daily activities. • Handle multiple requests efficiently while maintaining accuracy and professionalism. • Follow established procedures to ensure timely responses and a positive customer experience.

🎯 Requirements

• Previous experience working with Amazon Customer Service is mandatory. • Previous experience making cold calls and handling outbound customer or sales calls is required. • Strong computer skills and proficiency in email, Microsoft Excel, and other online platforms. • Familiarity with e-commerce marketplaces such as Amazon and eBay. • Excellent organizational skills and attention to detail. • Ability to work quickly and efficiently in a fast-paced environment. • Strong time management skills and the ability to prioritize tasks. • Excellent verbal and written communication skills. • C1 English and Spanish proficiency (bilingual). • Ability to multitask and manage multiple customer requests without compromising accuracy. • Proactive attitude, reliability, and willingness to learn new systems and processes.

🏖️ Benefits

• Opportunity to work on diverse and exciting projects. • Supportive and collaborative work environment. • Weekly payments. • Weekends off. • Annual Performance Salary Review Increases up to 10% • Growth opportunities.

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