Bilingual Customer Service Representative, English/Spanish

Job not on LinkedIn

🕒 September 14

🇩🇴 Dominican Republic – Remote

💵 $4 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 14%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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vlbpo

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

📦 Logistics

📣 Marketing

🏥 Healthcare

Logistics • Marketing • Healthcare

vlbpo is a business process outsourcing (BPO) company that provides outsourced customer engagement and back-office teams, including customer care, collections, trust & safety, sales & retention, and technical support. They staff nearshore, offshore, and remote teams across the Philippines, Jamaica, Latin America and the U. S. , offer multilingual capabilities (English, Spanish, French), and emphasize rapid hiring/onboarding, security/compliance, cost savings, and guaranteed ROI. vlbpo serves a range of client industries (healthcare, technology, retail, banking/financial services, gaming) and positions itself as a B2B partner that builds and manages dedicated support teams for enterprise customers.

📋 Description

• Provide friendly, professional assistance through inbound and outbound phone calls, email, and chat • Serve as a primary point of contact for customer inquiries and support needs related to youth development programs and associated services • Assist customers, parents, and guardians with registrations by explaining program details, gathering required information, and ensuring accurate completion • Provide accurate information regarding programs, schedules, policies, and available services • Resolve customer concerns efficiently and professionally • Escalate complex or unresolved matters to the appropriate department when necessary • Accurately document customer interactions, notes, registrations, and updates in CRM systems and internal tools • Support parents, guardians, and participants with registrations, concerns, and general customer support • Maintain productivity, quality, professionalism, and attendance standards • Communicate consistently with management and team members

🎯 Requirements

• Minimum 2+ years of customer service, call center, or BPO experience (mandatory) • Fluent Spanish communication skills, written and verbal (mandatory) • Strong English communication skills, written and verbal • Professional and confident telephone presence • Experience handling a high volume of customer interactions • Strong customer service and interpersonal skills • Excellent problem-solving and critical-thinking abilities • Ability to remain calm, professional, and empathetic when handling difficult or sensitive customer situations • High attention to detail and accuracy • Proficiency with CRM systems, email platforms, Microsoft Office, Google Workspace, or similar business tools • Minimum typing speed of 30 words per minute preferred • Ability to learn quickly and adapt to changing procedures, systems, and client requirements • Reliable attendance and punctuality • Ability and willingness to work five days per week, including weekends, based on operational scheduling needs • Ability to work independently in a remote environment while maintaining consistent communication with management and team members • Windows 11 or higher • Intel Core i5, 8th Generation or higher • Minimum 128 GB HDD/SSD preferred • USB noise-cancelling headset • Additional monitor required • Ethernet connection mandatory • Minimum download speed of 100 Mbps • Minimum upload speed of 25 Mbps • Latency under 75 ms • Jitter under 20 ms • Packet loss under 1% • Loaded latency preferably under 150 ms • Loaded jitter preferably under 30 ms • Ability to complete an internet speed test and/or equipment verification • Extended periods of computer and headset use • Ability to multitask across multiple systems while communicating with customers • Quiet, professional workspace free from excessive background noise and distractions • Reliable access to electricity and internet connectivity during scheduled working hours • Consistent professionalism and adherence to company and client policies • Ability to meet established productivity, quality, customer service, and attendance expectations • Ability to work independently while remaining responsive to supervisors and team members

🏖️ Benefits

• Fully remote work arrangement • Candidates provide their own equipment • No travel required

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