Forwood Safety
51 - 200 employees
Founded 1995
💼 Consulting
🏗️ Construction
🏥 Healthcare
Consulting • Construction • Healthcare
Forwood Safety is a leading global provider of safety and risk management solutions, committed to eliminating fatalities and serious injuries in the workplace. With over 15 years of experience, Forwood collaborates with companies worldwide, operating at over 800 sites in 60 countries, to implement their Critical Risk Management (CRM) system. Their comprehensive solutions include tools for safety compliance, risk management, and critical controls, designed to meet global standards and ensure optimal safety performance across various industries, such as mining, construction, and energy. Forwood's products, such as CRM+, Safety+, and Risk+, offer innovative ways to monitor and manage critical risks and compliance, leveraging technology like AI for monitoring unsafe behaviors. Forwood Safety is recognized for their track record in safety and fatality prevention and their depth of expertise in high-risk industries.
Client Success Manager
🔥 2 minutes ago
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Forwood Safety
51 - 200 employees
Founded 1995
💼 Consulting
🏗️ Construction
🏥 Healthcare
Consulting • Construction • Healthcare
Forwood Safety is a leading global provider of safety and risk management solutions, committed to eliminating fatalities and serious injuries in the workplace. With over 15 years of experience, Forwood collaborates with companies worldwide, operating at over 800 sites in 60 countries, to implement their Critical Risk Management (CRM) system. Their comprehensive solutions include tools for safety compliance, risk management, and critical controls, designed to meet global standards and ensure optimal safety performance across various industries, such as mining, construction, and energy. Forwood's products, such as CRM+, Safety+, and Risk+, offer innovative ways to monitor and manage critical risks and compliance, leveraging technology like AI for monitoring unsafe behaviors. Forwood Safety is recognized for their track record in safety and fatality prevention and their depth of expertise in high-risk industries.
📋 Description
• Lead client onboarding and implementation, ensuring a smooth transition from contract signing to successful adoption of SaaS solutions • Plan and manage implementation projects, including onboarding timelines, milestones, deliverables, and client communications • Deliver product training, workshops, and onboarding sessions • Build and maintain strong client relationships as the primary point of contact • Conduct regular client check-ins and understand business needs • Drive customer success and retention by identifying challenges, improving satisfaction, encouraging product adoption, and identifying account growth opportunities • Collaborate with Product, Technical Support, and Marketing teams to resolve customer issues, share client feedback, and improve the customer experience • Create and maintain customer documentation, including onboarding guides, knowledge base articles, and best practices
🎯 Requirements
• Bachelor's degree in Business, Project Management, or a related field • 3+ years of experience in Client Success, Customer Success, Project Implementation, or Account Management • Experience in a SaaS or enterprise software environment • Strong project management and stakeholder management skills • Excellent communication, presentation, and problem-solving abilities • Experience delivering customer onboarding, training, and change management initiatives • Customer-centric and proactive • Ability to manage multiple client projects simultaneously
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