Account Manager

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🕒 May 15

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Framework

51 - 200 employees

📚 Education

👥 HR Tech

Education • Consulting • HR Tech

Framework is a consulting company that provides workforce and education management solutions. They specialize in helping organizations connect with highly-qualified EdTech professionals through a national candidate network. Framework offers customized education consulting solutions that aim to enhance educational outcomes and engagement. Their services include recruitment, expense management, and strategic planning tailored to educational settings. They position themselves as strategic partners in education, providing tailored solutions to meet the needs of educational institutions and districts.

📋 Description

• Manage a portfolio of 20-40 accounts across the customer lifecycle • Anticipate this portfolio will include multiple key accounts, accounts with growth opportunities, and accounts with complex Deal Strategies • Maximize customer value by guiding institutions towards full platform adoption • Translate data-driven insights into actionable strategies and compelling presentations • Build and maintain strong, collaborative relationships with key stakeholders • Monitor customer adoption rates and collaborate with Project Leads and Key Decision Makers • Plan and coordinate engaging professional development workshops and seminars • Communicate event goals and requirements to Curriculum Success Managers • Proactively monitor contract health scores and implement targeted interventions • Serve as a subject matter expert on all our client platform features and updates • Maintain a deep understanding of our client’s AI-driven features • Identify and build repeatable solutions for known problems • Travel domestically up to 40% to meet with key decision-makers

🎯 Requirements

• 5+ years of experience in Account Management for education technology • Track record of multi-threading and building relationships with executive level stakeholders • Demonstrated success managing and growing complex enterprise accounts • Proven track record of meeting or exceeding revenue retention and expansion goals • Prior experience as an educator is a plus • Experience partnering with a Customer Success Manager and working cross-functionally with Sales, Product, Support, and Marketing teams • Strong understanding of the Higher Education landscape • Willingness to travel as required (up to 30% of time)

🏖️ Benefits

• 12 weeks of paid leave for welcoming new children • Multiple Health and Welfare Benefit Options (Medical, Dental, Vision) • 401k plan (with employer matching) • Flexible + Remote Work Opportunities • Unlimited Paid Time Off (PTO) • Employer Assistance Program (EAP) • Calm and DoorDash subscriptions

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