Senior Claims & Insurance Operations Specialist

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Free2move

WebsiteLinkedInAll Job Openings

201 - 500 employees

🚗 Transport

⚡ Energy

🏪 Marketplace

Transport • Energy • Marketplace

Free2move is a global mobility brand founded in 2016 with the mission to simplify mobility for everyone. Operating primarily in Europe and the USA, the company offers a comprehensive and unique ecosystem of mobility services for both private and professional customers. These services include car-sharing, rental options for various durations, VTC driver reservations, parking space reservations, and charging station access. Free2move also provides fleet management solutions and supports the transition to electric mobility with products like charging infrastructure and Vehicle-to-Grid technology. With a customer base of 2 million users, the company is a leader in the e-mobility sector, featuring 450,000 rental vehicles and 250,000 charging points, with operations in 170 countries.

📋 Description

• Personally handle and resolve physical and material damage claims from start to finish. • Partner closely with our Third-Party Administrator (TPA) to manage and oversee third-party property damage and bodily injury claims, ensuring robust liability determination and defense strategies. • Serve as the daily operational point of contact for the TPA. Monitor open files, ensure strict adherence to agreed SLAs, and approve settlements within your delegated authority limits. • Review police reports, renter statements, photos, and estimates to determine liability, coverage applicability, and damages. • Critically analyze valuation reports (CCC, Audatex, etc.) for totaled or stolen vehicles. Aggressively challenge the Actual Cash Value (ACV) calculated by TPAs or carriers. • Manage the documentation, filing, and resolution of all GAP insurance claims to secure seamless financial recovery following primary ACV payouts. • Actively pursue and collect deductibles, repair costs, and third-party damages directly from renters or their personal insurance providers based on their specific protection plans. • Establish, track, and enforce recovery payment plans with renters when immediate full payment is not possible. • Handle renter escalations regarding damage charges and billing disputes with firmness, fairness, and professionalism. • Keep the Global Head of Insurance continuously informed of high-severity claims, ACV negotiation wins, and operational bottlenecks. • Ensure all claims processes strictly align with our Insurer's compliance guidelines and reporting requirements. • Serve as the daily operational claims contact for our strategic partners to resolve fleet incidents efficiently.

🎯 Requirements

• 5+ years of hands-on claims handling experience in the U.S., specifically covering Auto Physical Damage, Property Damage, and Third-Party Liability. • A proven track record in total loss management and successfully negotiating/challenging Actual Cash Value (ACV) with adjusters or carriers. • Experience working within a self-insured program or closely managing a TPA relationship. • Strong experience in auto subrogation or recovering damage costs directly from individuals/renters. • Solid familiarity with GAP insurance claims processes. • Highly autonomous and comfortable in a fast-paced, "hands-on" operational environment. • Active Adjuster License(s) in key US states preferred.

🏖️ Benefits

• A neat integration to start well • Lots of possibilities for development • Collaboration with multidisciplinary and international teams • International projects to perfect your background! • An attractive salary • Access to our E-Learning platform 📚 : for the development of languages and other skills • No-meetings days to boost your efficiency!