Director, Technical Services – EMEA

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FreeBalance

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1988

🏛️ Government

💰 $3M Series B on 2002-12

Government • Software

FreeBalance is a global company specializing in providing Public Financial Management (PFM) solutions, advisory services, and training to governments worldwide. The company aims to enhance fiscal transparency, improve public sector effectiveness, and promote good governance through its innovative Government Resource Planning (GRP) software, the FreeBalance Accountability Suite™. This software is uniquely designed for government use, supporting a wide range of functions including budgeting, expenditure management, treasury, and civil service management. With over 40 years of experience, FreeBalance has become a trusted partner for national and state governments seeking to modernize and reform their financial management systems, thereby driving digital transformation and combating corruption. Headquartered in Ottawa, Canada, FreeBalance operates globally with projects in regions such as Micronesia, Costa Rica, Brazil, and Tunisia.

📋 Description

• Responsible for the strategy and execution of technical services by employees of the Services Department in various FreeBalance Customer locations throughout Europe, the Middle East, and Africa. • Supervise and provide technical advice to the Vice President of Global Services department who oversees all FreeBalance customer project implementations worldwide. • Preparation of strategies and design for data migration. • Build tools and models for the Installation and Deployment of the FreeBalance Accountability Suite. • Collaborate with the Research and Development Team to design interface components. • Collaborate with Technical and Functional Consultants to create training curriculum. • Manage the day-to-day tasks of the team. • Work with Project Managers to design system rollout for decentralized operations. • Manage the Operations & maintenance team in EMEA and provide management oversight to the remote team worldwide. • Manage technical tools and research new tools for use by Technical Consultants. • Build scalable models for implementation of the FreeBalance Accountability Suite at Data Centre and Disaster Recovery Sites. • Ensure consistency, quality and timeliness of customer deliveries and communications. • Extensive travel is required

🎯 Requirements

• University degree in Information Technology. • Proven experience reviewing and developing Support and Maintenance policies and procedures. • 5 years of experience successfully managing an internationally dispersed Services and Support Team • Project Management experience a must • Ability to clearly articulate at meetings with all levels of management and stakeholders. • Experience with goal-setting frameworks like Objectives and Key Results (OKRs). • Experienced in working with open-source software components such as Tomcat, BIRT and commercial middleware such as MS SQL and Oracle databases with Windows Operating Systems • Excellent verbal and written communication skills in English. • Able to travel internationally. • PMI Certification • Other IT certifications

🏖️ Benefits

• We thank all applicants for their interest; however, only those selected for an interview will be contacted. • FreeBalance is an inclusive employer dedicated to building a diverse workforce to increase the representation of the designated groups based on each country’s legislation. • We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective labour law throughout all stages of the recruitment process.