Customer Success Specialist

🔥 0 minutes ago

🇨🇳 China – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Freightos

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏭 Manufacturing

📣 Marketing

Consulting • Manufacturing • Marketing

Freightos is a digital freight platform that facilitates the global freight industry by enabling instant rate comparison, booking, and management for importers, exporters, forwarders, and carriers. It offers a marketplace for both air, ocean, and trucking quotes, along with enterprise solutions that integrate with existing providers for seamless shipping management. Freightos provides various digital tools, including a freight rate calculator, transit time calculator, and carbon emissions calculator, to streamline the logistics process. Additionally, it offers a comprehensive suite of solutions for airlines and ocean liners to improve rate distribution, sales, and analytics. The platform empowers users with market intelligence, real-time pricing, and procurement capabilities across thousands of global trade lanes.

📋 Description

• Own the post-go-live lifecycle for designated APAC regional accounts • Maximize user adoption and platform value for enterprise customers • Monitor account health and identify low-usage trends, friction points, and churn risks • Identify expansion opportunities across new workflows and internal teams • Partner with Sales and Account Management by providing updates on client health, risks, and growth signals • Lead post-onboarding training sessions, advanced product refreshers, and best-practice workshops • Support the transition from initial onboarding into long-term customer success • Contribute to user documentation, training guides, and self-service content • Act as the primary customer contact for complex, high-priority, or post-go-live technical issues • Coordinate with Operations, Product, Engineering, and PMO on resolution paths • Provide timely customer updates on key requests and critical escalations • Support adoption and customer experience while excluding commercial quota or contract ownership • Translate customer insights and product gaps into structured feedback for Product and Operations teams

🎯 Requirements

• 2+ years of experience in Customer Success, Customer Experience, Account Management, Solution Consulting, Implementation, or a high impact customer-facing role • Strong experience working with B2B SaaS, logistics technology, freight forwarding, marketplaces, or supply chain solutions • Experience managing enterprise, mid-market, or strategic customers • Strong understanding of the post-go-live customer lifecycle, including adoption, enablement, customer health, retention, and value realization • Ability to identify churn risks, adoption gaps, and customer experience issues early • Strong communication, stakeholder management, and problem-solving skills • Ability to work cross-functionally with Sales, Account Management, Product, and Operations • Comfortable creating structure in a fast-moving environment where ownership is not always clearly defined • Strong documentation and process mindset • Strong verbal and written English communication skills • Experience working with customers across multiple time zones • Preferred: experience in freight forwarding, logistics, air freight, ocean freight, procurement, rate management, or digital freight platforms • Preferred: experience with Salesforce, Zoho, Jira, Confluence, support tools, or knowledge base systems • Preferred: ability to understand APIs, integrations, platform configurations, or customer workflows at a business level • Relevant regional language skills such as Chinese or Korean are a strong plus

🏖️ Benefits

• Flexible remote work • Statutory benefits in accordance with local regulations • Collaboration with a dynamic and supportive team • Multicultural global team environment • Opportunities to gain new perspectives and experience diverse ways of thinking