Client Service Member – Travel Consultant, Luxury Travel

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Fresh Prints

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🛒 Retail

🛍️ eCommerce

👥 B2C

Retail • eCommerce • B2C

Fresh Prints is a company specializing in custom collegiate merchandise. They offer a wide range of apparel including hoodies, shirts, sweaters, and sweatpants, catering primarily to college students and organizations such as fraternities and sororities. Customers can customize their garments using Fresh Prints' design tool and upload their own inspirations for a personalized touch. The company operates online and is based out of New York City. They are actively engaged with their community through social media and an interactive blog, and they provide opportunities for students to become campus managers, enhancing their presence in the collegiate community.

📋 Description

• Execute searches across multiple booking strategies: award travel, mileage and loyalty program redemptions, creative routing, and premium fare inventory • Identify the best available options for each client, combining routes, fare classes, and availability in ways that genuinely serve their goals, not just the most obvious result • Apply fare rules and availability knowledge to find solutions that are both accurate and creative • Document complete pricing details, fare rules, and booking requirements in our workflow systems so nothing is lost in handover • Build polished, well-structured quotes that follow Ascend's standards for tone, clarity, and formatting • Add clear reasoning to every quote: why this route, what the fare rules mean for the client, the pros and cons of each option, and any availability considerations they need to know about • Deliver quotes within SLA targets: within 5 minutes for short-haul requests and within 25 minutes for long-haul or complex itineraries • Present options in a way that makes the client's decision easy and confident, not overwhelming • Acknowledge every new client message within 30 seconds so they know it is being handled • Maintain proactive, high-touch communication throughout the search and booking process • Confirm key preferences before quoting: cabin class, routing preferences, loyalty program memberships, and any flexibility on dates or connections • Handle follow-up questions, clarifications, and booking confirmations with professionalism and genuine warmth • Maintain 100% accuracy across all workflow systems and client records: task status, client notes, booking details, and preferences updated in real time • Ensure seamless handovers to the Ticketing and Trip Fulfillment teams so the client's experience does not have any gaps • Document all key client interactions and decisions so the team has full context at every stage • Escalate VIP, high-complexity, or time-sensitive requests to your Team Lead immediately, rather than attempting to handle them alone • Flag pricing anomalies, policy concerns, or system issues when you spot them • Participate in quality audits and apply feedback to continuously improve your work

🎯 Requirements

• 2+ years in travel operations, luxury hospitality, or high-touch client service where you understand what premium service actually feels like from the client's side • Hands-on Sabre GDS experience is mandatory for this role. You must already be comfortable using Sabre for flight search and booking. This is not a skill we can train from scratch • Excellent written communication: your client messages are clear, professional, and feel personal, not like they came from a template • Strong attention to accuracy: you maintain 98%+ accuracy even when you are moving quickly across multiple requests • The ability to manage multiple client requests simultaneously while meeting tight response and delivery SLAs • A collaborative mindset: you hand off work cleanly, communicate proactively with your team, and treat handovers as a responsibility, not an afterthought.

🏖️ Benefits

• Compensation is reviewed based on performance with clear milestones tied to progression.