Customer Support Representative – Project Based

Job not on LinkedIn

🔥 13 hours ago

🌐 India, Philippines – Remote

🇮🇳 India – Remote 🇵🇭 Philippines – Remote

💵 $700 - $800 / month

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fresh Prints

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🛒 Retail

🛍️ eCommerce

👥 B2C

Retail • eCommerce • B2C

Fresh Prints is a company specializing in custom collegiate merchandise. They offer a wide range of apparel including hoodies, shirts, sweaters, and sweatpants, catering primarily to college students and organizations such as fraternities and sororities. Customers can customize their garments using Fresh Prints' design tool and upload their own inspirations for a personalized touch. The company operates online and is based out of New York City. They are actively engaged with their community through social media and an interactive blog, and they provide opportunities for students to become campus managers, enhancing their presence in the collegiate community.

📋 Description

• Respond to incoming customer support requests during overnight PST hours • Provide Tier 1 support to Parkade users • Identify root causes of straightforward customer issues and provide clear next steps • Help users troubleshoot and complete actions they cannot perform themselves in the Parkade app • Gather relevant information and reproduce issues when needed • Handle routine administrative requests requiring internal team assistance • Follow established processes and guidelines when resolving customer requests • Prioritize requests based on urgency and customer impact • Follow up on unresolved issues and ensure appropriate resolution • Maintain clear and accurate documentation of customer interactions and resolutions • Escalate higher-priority or more complex issues when appropriate • Provide a positive, helpful customer experience across every interaction

🎯 Requirements

• Previous experience in customer support, customer service, help desk, or a similar role • Strong written and verbal English communication skills • Strong active listening, critical thinking, and problem-solving skills • Comfortable troubleshooting straightforward user issues • Able to distinguish between issues that can be resolved independently and those requiring escalation • Able to follow processes while exercising good judgment when handling customer issues • Strong attention to detail and accuracy • Ability to multitask, prioritize, and manage time effectively • Comfortable working independently with limited supervision • Comfortable learning and navigating new software and web/mobile applications • Reliable and consistent • Experience supporting SaaS or mobile/web applications • Experience with ticketing or customer support platforms such as Zendesk, Intercom, or similar tools • Previous experience in a Tier 1 support environment • Experience troubleshooting or reproducing software/application issues • Availability for the 10:00 PM–6:00 AM PST schedule • Ability to support team coverage 7 days a week, with individual schedules and days off determined by coverage needs

🏖️ Benefits

• FULLY REMOTE work environment • Professional growth and development opportunities • High-impact role with meaningful ownership and responsibility